|
Color Set
|
66,516 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Colorthe oder is very strong. Couldn't hardly breath. The color is darker then expected. And had a bit of scalp irration. Had to add 2 pks of sweet and low to the formula. But other then that. The color did cover up my grays really good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosBouakao- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
What went wrong?The first time I tried this it turned out great, this time not so much. My hair turned gold ... what!!! I left the color on for 20minutes as it said to do. So now I'm not sure if I want to try again 😔 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMary Ellen- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Farbe ändernIch hätte gern so ein Blond weiß . Weiß aber nicht ob das auf schwarzem Haar geht. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosRenate S. - Wir stehen fest hinter unserer Farbzufriedenheitsgarantie und möchten gern gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu verwirklichen. Unsere Coloristen haben Ihnen bereits eine E-Mail zukommen lassen und helfen Ihnen gern weiter. |
UghI put this on my daughter because it wouldn't work for me and it turned her previous very beautiful virgin blonde hair ORANGE! I can understand if her hair was brown but her hair is naturally blonde and it turned out a very bad color! Disappointed to say the least. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAmber- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorThis was my 2nd time applying the color. The first one was ok, but this time it gave my hair a reddish tint. I'm not happy with it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMona- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Grays showing alreadyAfter the first wash, the color on my grays was coming out, a few more washes it's only gotten worse. Box dye from the drug store did a better job on my grays than the specially formulated for me color. I am not happy with the result for the cost. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAngela- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not happy with the color.Please cancel my order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosDebra- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happy nowI received my new color opened it up and seriously some of the color had spilled out the developer had a strong scent of I went ahead and colored my hair I loved the results -no grays or reddish highlights my husband even loved the results and new color I washed hair a week later the color started fading here it is three weeks later a little gray and red highlights I am not happy I hate venting because I feel bad afterwards husband will vouch about the color sorry for bad review 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosBetty Ann- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
UnhappyI requested my order be stopped several months ago. I received an email you were shipping color and immediately responded again to cancel my order. The order was cancelled. Received a sorry to see you go email and today I received color kit. CANCEL!!! My order please. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosPatti- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Please be advised that can you cancel your Color Plan online, but you need to contact Customer Service if you would like to cancel an order that is in progress. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Hair still has strong red toneMy roots still have a red tone to it, so the new adjusted colour was still wrong 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertoscara M. - Thank you for taking the time to share your feedback with us! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |