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Color Set
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66,566 Verificado Comentarios de clientes |
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Letzte Bestellung vom 18.09.2020Es war okay, nur ich wünsche mir sehr, dass man die Menge in kleineren Portion ein aus zwei machen kann. Es war für mich diese Packung viel zu viel Farbe, so dass ich fast 70 % der Farbe wegschmeissen musste. Das ist rausgeworfenes Geld ! Wäre das beim nächsten Mal in kleineren Portion möglich oder in zwei kleinen Flaschen umfüllen? Bitte umgehend Antwort ! Gruß Brigitte 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrigitte W. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Color not rightI was not happy with the color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Worst ever!! Don’t waste your money $$Don’t waste your money!! Not worth it. They send you out $2.00 products that turned my hair orange 🍊 on the side of my hair where my gray grows. I guess they don’t think about that. If Coronavirus wasn’t around. I would sue them. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Just not the colour I asked forI have been very clear about the colour I want and I’m just not getting it. I find it extremely annoying that I have to pay £25 for two different dyes instead of just one. Won’t be renewing account. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosZoe G.- Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
erreur ? !???j'ai demandé une coloration "grise" et on m'envoie la même coloration que ma commande précédente !!! N'importe quoi ce site !! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaud C. - Merci pour vos commentaires. En examinant votre profil, nous constatons que l'un de nos experts coloristes vous a déjà contacté pour résoudre votre problème. Dites-nous si nous pouvons vous aider davantage ! |
Still too brassyStill not happy with the darkness and the brassy tones coming through on the base color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
its okayit gets the job done but it smells deathly and it burned my scalp a little. the smell lives in my nose and its so so so intoxicating 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAreen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair looks the same color.I followed the directions and did everything right and my hair looks the exact same. Just damaged it for no reason. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJasmine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
couleur trop claireBonjour, je ne vais pas renouveler ma commande car ayant beaucoup de cheveux blanc j'ai commandé une couleur qui était trop claire et qui n'a pas couvert du tout mes racines qui sont ressorties oranges claires! Je pense que l'erreur a été que je ne voulais pas foncé mes cheveux et je n'avais pas compris qu'il fallait que je commande une couleur foncé mais ne pas l'étaler sur les longueurs de mes cheveux. Sinon très satisfaite du packaging et les produits sont de qualités. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValérie E. - Merci beaucoup pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous allons vous contacter par email afin de remédier à la situation et trouver la coloration qui vous convienne ! |
Itchy scalpIt does the job! Although , my scalp is very itchy after I use the product. My hairdresser said to use sweet and low in the formula I’ll give it a try one more time! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFran- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |