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Custom Color Set
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66,516 Verified Client Reviews |
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Color was to RedThe last color had to much red in it (look at uploaded pictures). My roots are a lighter red color then the rest of my hair and not enough brown. And yes I only did the roots and not the entire head. Want to adjust my next color order to have more brown and not as much red, and to keep the mahogany color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCorrine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough gray coverageI’ve really enjoyed eSalon but when I updated my color, my gray coverage hasn’t been as good. I sent an email and got no response. The last time I mentioned it I was told my coverage would be adjusted but I did not notice any new adjustments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not at all what I wantedI love the fact that the color is custom and it is shipped fairly quick, however the color was way darker than what I expected it to be. It didnt let me pick the honey blonde color I actually wanted and to top it off, it actually changed the texture to my hair. I have very curly hair and after applying the color it actually straightened some of it so it doesnt even curl correctly now. Not sure if I will be purchase again and I dont think this is designed for all hair types. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeMyra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedMy color did not do a single thing. My hair looks exactly the same as it did before. I was going for a lighter ashy shade but nothing. If anything it just made my hair feel gross and waxy. This is the least effective at home dye I've ever used. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJayda - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Fading fastI am disappointed that this color was not as advertised. There was no shine. My color was dull and drab. And then it faded within a week. I normally use Féria which always delivers superior shine and vibrant color. I was hoping I could tweak my color a bit by going this route, but only 2 weeks after application, i will be recoloring with Féria. Don’t waste your time or money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Loved the color butI loved the color but within a week it faded. I was disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
The colorThe color I choose turned out way too dark for my liking and washed out me. The product was great and came with very easy how to instructions to go by. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Waxy, strawlike texture to my hairI have been using this product for a few years, and while the color is good, I have noticed lately that my hair feels like straw when I rinse out the color, and has a waxy/oily feel afterwards. I used my own conditioner the last time I colored my hair and had the same problem. I haven't had hair loss as others have reported, but my hair feels so silky and healthy when I have it professionally colored, I don't know that it's worth the savings to use this product any longer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Inconsistent colorMy first color was dark. I understand it is difficult to know where to start based upon photo, but I went from dirty blond to my granddaughter (who is medium brown) calling me “her hair twin!” My color was adjusted and the next application was nearly strawberry blond. The third and most recent adjustment resulted in light brown with reddish tint. As I emphatically started with the desire to avoid red or green (I’ve experienced both in past salons), I guess the twinning my dark-haired granddaughter was odd, but best. I’m probably going to be forced to look elsewhere:-( 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsColleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Uneven color- waxy residueThis product is terrible! I've dyed my hair many times from home. This dye gave my hair the strangest texture, and it actually lightened my roots instead of darkening them, then darkened the middle... ugh. nightmare. Rinsing out in the shower was so awful, my hair clumped into a giant waxy mess, even after clarifying shampoo. Buyer beware! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCamille - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |