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Color Set
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66,541 Verificado Comentarios de clientes |
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Did not cover my greys.Color is pretty but didn't cover my greys. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
BEWARE AS THEY PUT YOU ON AUTO REORDERI only wanted to try and see if I could color my own hair. The color was way too dark. I am so upset that they put me on auto order as I don't have time for this. I have asked for a refund so I hope they comply. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Do not use this company!They scam you into signing up to a plan and end up costing you unnecessary money. Double check every order and box checked. Do not use 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair is beyond dryI used this product a while ago and it seared my scalp and had horrible aroma. I just realized that it ruined my hair! It's crackly dry and weak, Tons of hair falling out when I grab it to put up or shampoo. Needless to say, cancel my order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLauren - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Just okI like this concept of personalized color and all the little tools a lot but this stuff dried my hair out very badly, there wasnt enough product (i do have a lot of hair) and the color faded quickly. I bought the tint rinse also to "boost" the color every now and then and noticed no difference. I take very good care of my hair, ie: no damaging products, only use cool water to wash, dont heat style, dont use a towel, etc. And still was less than impressed. It was ok to use during quarantine in a pinch but not sure id buy again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not happyIt didn’t change a thing on my hair my whites are still there and my black hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Thinning HairMy hair was thinning after several uses of this product. I stopped it for over 6 months and my hair is growing back. My stylist is using a different product that does not have the natural plants and my hair is growing back. I have many, many allergies and believe this product contains one that I am allergic to. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBetty - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not as good as introductory shipmentColor does not seem to be lasting with this shipment like the first introductory order. Color is also more golden so does not seem the same mix. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJean - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
AmoniaqueJe souhaiterais qu'il y ait moins d'ammoniaque dans ma couleur 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNadine D. - Merci de nous avoir contactés et de nous faire part de votre demande. Nous allons revenir vers vous par email afin de vous aider et améliorer votre expérience eSalon ! |
BoooI have dark blonde/light brown hair. I wanted just a slightly lighter color to brighter me up. I tried twice and each times my hair came out red. I even bought the extra times for unwanted hughes. Back to the salon to fix this brassy red hair. Plus if you buy a color that is different from the rest of your hair you have a big line on demarcation. Looks awful. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |