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Custom Color Set
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66,541 Verified Client Reviews |
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Not crazy about it...I was very much looking forward to receiving my colour. When i did I was over the moon. Shipping was super fast and easy. However I found that the colour did not lift into my ends very well. My roots looked lovely. The exact colour I wanted. I was surprised as I dont have much prior colour in my hair and I haven’t dyed it in over a year and a half. I was just expecting a bit more. Perhaps I didn’t follow the instructions correctly? I really want to like this product. I guess I’ll have to wait until the next shipment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlexandra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wash out colorWhat a bummer this was. My roots were Orange a week later, and my ends still a wash out copper. I had a better experience going back to the store and getting my regular color. I was so hopeful this would be a match, but it just isn’t worth it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTaylor - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
POor quality productThis product continues to decline in quality and rather than adjust product quality the company just gives out free product. This is now comparable to a drug store hair color at double the price. It’s not worth the price. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristie - Thank you for your feedback. We apologize for the disappointing experience you had with our product. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Color still wrongI wasn't happy with the original color and talked with a representative and she made adjustment and then I tried that one. While the 2nd did take away the very dark brown, the red tones still came out orange red rather than a violet red. I have decided to go back to my previous product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - Thank you for your feedback. We apologize for the disappointing experience you had with our Customized Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Good product. Gentle on your hair.I used this product for like a year, I believe. At first it was really nice. I received compliments on my hair color... it looked alive and full of natural looking shades. But after using it for a year or so, my hair started looking dull and lifeless. My touch ups, that used to be once a month or even every 5 to 6 weeks, my hair started demanding them every 3 weeks. Sometimes a little sooner than that! In the end, It was as much a monetary reason, as a dissatisfaction with the product, what made me discontinue that especific product of all the others I love from eSalon! In the end, I didn’t get the shades I’ve got at the beginning, nor the healthy natural looking color. It still is a good product. Unfortunately, not for me at the moment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSylvie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! |
BlahJust looks like my normal drab color. Not çhocolate. Just plain dark brown like it was. Did take out the grays tho. But for that..ill just stick w supermarket dye. Plus there wasnt enough shampoo n conditioner by far! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKasey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good color update on the roots, butBut the second color for the ends was literally like nothing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheyenne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't coverThere was not enough die to cover all my hair. It had been awhile since I dyed my hair and when I got my dye it just wasn't enough. I do have long hair and usually use 2 box's to get good coverage. Disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Left my hair greasy and brittleOrdered custom colour red mahogany... it went on very red but the colour after rinsing is just dark brown no red. I rinsed and rinsed and rinsed the conditioner but it's left an oily residue on my hair. After reading all the great reviews I'm disappointed :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
exactly a month laterand my grey roots are awful...I thought I followed all the directions and used all the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |