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Color Set
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66,541 Verificado Comentarios de clientes |
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DissatisfiedThe color was okay, honestly not much different than I had been using before. This made my scalp sensitive and itchy for a few days and it didn't really cover many of my grays! So very disappointed and dissatisfied. I had many high hopes especially when your advertisement was so selling about how it covers stubborn grays and the color was specified to my individual liking etc. Not very impressed with the results at all. It wasn't the worst, but wasn't spectacular either. I dyed my hair on 10/31/20 and my grays (the ones that were covered) were already surfacing by the following week! And the grays that were covered were noticeably lighter than the rest of my hair. I don't have a significant amount of grays, however it's enough to see when they grow out. I sold your product to my sister as well (prior to me using my at that time), she had the same results, Itching scalp and grays not completely covered and others surfacing within a week. Wish I could get my money back that I paid for this product because I am honestly very unhappy with the results and the quality I have received from using your product. Thank you! Malissa Lopez 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMalissa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wrong colorsI wanted 🖤 with a 💜 under tone. So when I move in light it looks 💜. I must have confused myself upon choose the color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDavre- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color washed outMy hair is not the color I wanted. Never was, washed out immediately after. Severely disappointed, do not want anymore color if this is the case 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Root ColorMy roots came out dark brown even though color said light blonde ash. Please stop orders 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracey- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not bad, not greatApplication was clear, was disappeared that there was not enough color to saturate all of my hair. I provide a description and image of my hair before. Color took more red at the root. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSamantha- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Keine HaltbarkeitDas Rot ist nach 2 Wäschen komplett rausgegangen, meine vorher hellblonden Haare haben jetzt einen stumpfen Braunton. Bin überhaupt nicht zufrieden! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEva C. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Ruined my hairWords can't describe how upset I am with my last order... I asked for an adjustment of colour from my last order because the roots were too warm and the ends didn't take any colour at all. I applied my colour yesterday and I noticed a bird's nest kind of halo of baby hairs around my roots today. Not only that but my hair feels like jelly, it stretches and breaks like rubber. Not even after a full head bleach my hair was in this bad of a condition. On top of that, my roots are a hot cheeto colour. So right now, my hair which I spent years growing out is snapping off, it's too weak to take any more treatment so I'm stuck with this terrible orange colour in my roots and it just looks terrible. Again, upset doesn't begin to describe how I feel... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGulce S. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. However, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Greys not coveredI am extremely dissatisfied with this purchase, as the hair color didn’t cover my grey hair. I had to use a brass root cover from the first week! I followed the instructions carefully and I really don’t think that something went wrong at my end. I like the color a lot but the grey coverage it’s just not working! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina B. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nice color but not covering my grays permanently.Color is okay, would prefer less reddish tones and is good coverage the fist few washings. After two weeks my grays show through on my root touch up areas. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNatalie- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Still Brassy, red and too darkI have ordered dark blonde 3 times, Each time I requested color adjustments. No Luck! The color has been too dark and too brassy. I have given up on trying to get this color right. I am looking forward to going back to my stylist to get the color I want. While I am living in Covid times I will just live with a color I'm not really happy with because I don't want to start over with another company. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |