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Color Set
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66,566 Verificado Comentarios de clientes |
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Did nothing except to dry out my hairI really wanted to love this product, especially as I hoped it'd be an alternative to going to the salon (which I'm trying to avoid during the pandemic). Unfortunately, the color did nothing to cover my gray roots. And as an extra bonus, it completely dried out my hair, which now feels like straw :-( The only 'pros' I can offer is the reasonable price and the attractive packaging. Other than that, this was a total waste of time and $. I guess what they say is true: you get what you pay for, which is why salon color is the way to go. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not thrilledI ordered a medium blonde and am happy with the color but disappointed in the gray coverage. The dye has a very strong ammonia odor - stronger than salon and other mail order brands I have tried - so I was reluctant to let it process for longer than the recommended 20 minutes. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGloria - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not even colorMy roots are still lighter the the rest of my hair it still looks like black stripes and I ordered medium brown how can we fix this 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
The color is wrongThe color is not at all what I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email, once your next order is placed, and will be happy to assist in this process. |
Very disappointedThe formulation has been changed and while the color is nice, it only lasts 2-3 weeks. And yes, I've tried to leave it on longer. I used to get at least 4 weeks out of a color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Color was so far off from what was expectedExpected a warm blonde/brown copper and got bright red brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlison- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
surprisingly dissapointedafter i ordered my last kit i decided to stop dying my hair.. i let my roots grow out like crazy, maybe 5 inches of brown and grey. Last week i decided to finally dye it, at first it seemed good. it covered my greys quite well. but some how didnt cover my brown? it seems my roots are still kinda brown AND today i noticed silver hairs around my hairline. i like your product, i like the attention to detail and personalization. But i think its just not black or strong enough. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHope- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
erstes Mal gut, zweites Mal schlechtMeine Färbeprimiere war ein voller Erfolg. Top Farbton, einfache Handhabung, perfekte Grauabdeckung.Volle Zufriedenheit. Das Färben der Ansätze noch ca. 7 Wochen war dann leider enttäuschend. So gut wie keine Grauabdeckung, Zweierlei Farbtöne im Licht erkennbar und ich bekam sehr stark Schuppen. Gemacht wurde es genau so sorgsam und nach korrekter Anleitung wie beim ersten Mal. Schade. Konnte mich nicht überzeugen und ich werde wieder zum Fachmann gehen und dort färben lassen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSabine G. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
Dull and MoussyHad to go to the local drugstore to get an all over color and Highlighting kit to fix it. Now I want to change my color all together and I'm unable to. All they want to do is adjust, I want a new color for roots and tips. Period! This is my 3rd time trying to get the right product. I love my hair and want it to look amazing, I've always went to the salon, but now with covid. Not sure what to do 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
DéçueJe suis déçue car après plusieurs jours, mes racines sont devenues plus claires que mes longueurs. Donc mes cheveux blancs sont de nouveau apparents après 15 jours. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErnoux - Nous sommes vraiment désolés d'apprendre que vous ne soyez pas satisfaite de la couverture de vos cheveux blancs. L’un des bénéfices uniques de notre service est la possibilité d’ajustement de votre formulation et, en examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider ! |