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Color Set
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66,689 Verificado Comentarios de clientes |
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Ware noch nicht daIch habe bis heute noch immer nicht meine Lieferung erhalten. Abgebucht ist aber schon längst. Das war nun auch das letzte Mal, ich möchte zukünftig keine Farbe mehr erhalten. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra M. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge. |
Colour fading after a few weeks!Definitely a better match for my hair. But colour fading after a couple of weeks. Roots visible already. Not happy with this product. Disappointed as leaves hair in good condition 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMoira D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong color againMy hair feels healthy and has shine! But once again they got the color wrong. I wanted medium brown, specified not golden and went from a natural, ashy light brown to COPPPER!!!! They sent another set in an effort to correct it. Started off great! Still had red tones but definitely more brown. It's been a few weeks now and I'm slowly going back to this awful copper they turned it. Super disappointed in that and that the color fades so quickly. Definitely do not recommend for gray hairs. I only have 5 or so you can see, but they didn't turn. Only reason it gets 2 stars is because it didn't damage my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCorrina- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
awfulturned my roots ginger and darkened all of my hair even when i followed the instructions clearly 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMISS ELLA M. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Team Member to resolve your concern. Please let us know if there is anything else we can do to help. |
Doesn’t cover grays wellI paid special attention to the grays that frame my face. After coloring I still had grays popping through. After a couple washings, more gray was visible. I’ve had better luck with $3 box at drugstore. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Trop cherLoin du prix de l'abonnement !!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandrine - Merci d'avoir partage vos avis avec nous. Nous nous excusons pour la confusion avec nos prix, nous vous avons envoyé un email avec toute information ! Nous restons à votre écoute. |
Color barely changedI have the darkest brown hair and wanted to make my hair color lighter to the medium brown. Unfortunately, after the following the instructions exactly as is, my hair color barely changed. It is only very slightly lighter than my original color and you can only see it in the light. People don't even know I dyed my hair. I am quite disappointed with the color result. The texture of my hair feels good though but this did cause me to get dandruff which I haven't had in many years. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didnt come out as expectedIt didnt cover my greys, even I had it on for more than the alloted time 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCeleste- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Medium blonde blendColor is good coverage and easy to use. Unfortunately, still a red tone. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeresa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
boxed dye redI am canceling my subscription. I was very worried about dying my own hair so I made sure to follow the instructions TO THE LETTER. I ended up with nothing better than boxed dye red hair. Everytime the light hit my hair I had deep red roots just like I was back dying my hair in high school from drug store boxed dyes. I was trying to dye my hair a dark brown which is my natural color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachael- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |