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Color Set
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66,566 Verificado Comentarios de clientes |
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Didn't cover grayI followed directions, left color on as long as possible and it didn't cover the gray hair. I only have a few spots not much gray at all so I was a little disappointed. Especially because I have a few people who would order since I have such a huge following on social media. Thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWilliam - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not worth the moneyAbsolutely gutted with this. I picked a medium ash brown colour to match my natural roots and get rid of the natural copper then runs through the ends of my hair, but all this dye did was make my roots turn more copper. I followed the instructions word for word yet I’m left feeling robbed of £20 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeth R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hot rootsI followed the instructions of roots plus emulsion and I got roots 2 shades lighter than my hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
TerribleMy hair turned bright red instead of dark blonde. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTerri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The color set is fineIt's not the color that I'm unhappy with, it's the carrier, USPS, you use for shipping. It has been taking almost 3 weeks from the time it is shipped to get to me. I realize that they have been overwhelmed with deliveries but other carriers are much more efficient. I'm suggesting you change carriers. UPS would probably be better, or Fedex. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNew Maa - We’re truly sorry that our shipping method did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
TOO DARK!As i have said in many reviews- so annoyed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Changed Color - didn't explain the colorThe customer service was terrible as she tried to say since I asked for the color change, basically be happy with what they picked out. HOW ABOUT 'NO'! Then the way she spoke to me.....oh HELL NO!!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanelle- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts. Please let us know if there is anything else we can do to help! |
Great customer service but not happy with productI follow all of the directions perfectly and I still do not have full grey coverage. Then after 2 weeks my hair looks brassy and orangish. I have the tint rinse shampoo and use color safe shampoo and conditioner. I may cancel and try another service 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
No lift whatsoeverI actually changed the color so that it would be lighter, however there was no lift and within 2 weeks the color washed out out of the grey, and the full 2” grey roots came back. I don’t have a lot of grey, but certain spots have a few strands that you can see when parted a certain way etc..this was my last attempt here. While I do love the shine and the detailed packaging, hair color—must in fact— color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnn- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't cover my grey rootsHi, I'm sorry to say I'm disappointed. I previously used Madison Reed and loved it. I will be sticking with them as it works much better for me. I was pretty excited to use the color, but it didn't cover my roots as advertised. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTina- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |