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Color Set
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66,689 Verificado Comentarios de clientes |
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Not the color shown in the sample photo.I love the idea of Esalon, but unfortunately the color of my hair now looks nothing like the sample photo. I chose the Natural Ash wanting to get rid of the brassiness. Now my whole head of hair is a brassy copper, not natural ash. I did buy the tint rinse and have used it. I could imagine the horrible brassy color before using the tint rinse. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not receiveI cannot find where to cancel. I did not receive my last order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not sure if I'd do it againI loved te kit and the how organized and detailed the instructions were. Because I'm not the most talented person when it comes to hair, it took me a while to do it and it was big mess. Also, it did not cover all my gray hair ;( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGabrielli - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Still pulled redbetter than the last one but pulled too red and darker than I'd like. Would like to adjust next time again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJodi- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Allergic reactionI will stop using this as it caused me to have a severe allergic reaction. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMeera- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Medium brown came out really darkWas so excited to try this colour I was so careful to ensure to select the correct colour. My hair already was a medium brown with copper in it and I wanted an all over brown just. This colour came out almost black. Now I'm washing constantly trying to get it to fade with no luck so far. Other than that my hair is shiny and feels soft but colour is awful 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnthea C. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Better luck next time?I'm hopeful my next color experience will be better. Finding ways to achieve what my stylist does in the salon isn't easy. I have stubborn grey roots that refuse to blend. Im usually left with pink roots which i absolutely hate. Hopeful e salon can help me achieve the look I'm going for next time. Im willing to try another shipment. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Service is great, came right away, it’s just won’t work in my hair.Won’t work in my hair. I don’t like another one please don’t do auto sending for my next. Please!!!! I don’t like it. Thank you for understanding. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRadylen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Got me started on quality hair dyes at homeThis was the company that introduced me to home hair dyes and for this I'm a forever fan. However, the reason for three stars is my color never turns out how I intend and they could improve customer services, I never feel like I know what's going on when I send in a request. It's just not as personalized as I want, but overall I recommend everyone try this at least once to tailor your DIY haircare at home! Thank you ESalon. Grateful for this idea made into action. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
The worstColor was brassy and ugly. Hated it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBonny - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |