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Color Set
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66,566 Verificado Comentarios de clientes |
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Still seeing graysMy last order didn't cover my grays at all like my other orders. I'm very disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeeanne- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I like my Color & Product but terrible Customer ServicesFinally I got the color I have been calling for. The hair color stylist there should be fired! Each time I call she tells me what my real hair color is and will not change the color and what happens to my hair if i lighten it. She is horrible and I want to change to someone else. At this point I am considering closing my account due to customer services and poor delivery of the item. I got my hair color kit in the mail so late and I had to call to find out why it has not been delivered this month. It finally came very late. I like the hair color kit but your services is terrible. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRita- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
déçueDéçue de mes 2 dernières commandes la couleur a bougé à partir du 2eme shampoing malgré l'utilisation du tint rince trop de démarcation avec les longueurs 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosflorence G. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est très importante pour nous ! Nous allons vous contacter afin de remédier à cette situation et d'atteindre votre objectif couleur. Veuillez vérifier vos emails pour plus d'information. |
Not worth itFollowed all the instructions, watched all the videos and the result was MUCH darker hair (brunette not dark blonde), not enough product, ineffective grey hair coverage, no response from esalon after sending feedback and pics. Save your money and time, do not buy this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathreen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
trop d'amoniaqueil y a beaucoup trop d'amoniaque, l'odeur est irrespirable. ca me brule le cuir chevelu 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValérie M. - Merci de nous avoir contactés. Nous sommes sincèrement désolés d'apprendre que vous ayez ressenti de l'inconfort suite à l'utilisation de nos produits. Il s'agit d'une réaction anormale, nous allons donc vous contacter par email afin de vous aider. Veuillez vérifier vos emails pour plus d'information. |
disappointedE Salon has been very helpful and professional to deal with. When I contacted you you were helpful and sent me the lighter color. When I colored my hair last week I still had the same problem. The color was dull and not what I expected. I’m sorry to have to report this. Thank you for your help. Please discontinue my account. Will probably let my color grow in with the gray. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoyce-Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Awful!I am cancelling eSalon. I have been trying it for months leaving it anywhere from 45 min to an hour and no grey coverage. Waste of money!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSherry- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Just okI have bought this product 4 times now. The first time I did it I still had some grey hairs showing so the second and third purchases they adjusted the product just for grey hair. I did the same technique the fourth time last week and it didn't cover up my grey hair again. Not sure why this is if I've been following the instructions the same each time. Also, the product seems to fade away from my scalp quicker than my strands so it ends up looking like a different color by weeks 8-10. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLauren- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
This is so hard to put on!I have never had a harder time doing my hair than with this stuff. You have to do the roots first, then the ends, then rinse and rinse, then shampoo and rinse and then condition and rinse some more. I had color and water all over the kitchen. I usually take a bath after I put on the color and then rinse the color out after I soak for awhile. I couldn't do that because the instructions limit you to exact times and expressly tell you to rinse it out in the shower, so I had to use the kitchen sprayer. What a mess! It tangled my hair so badly that I had to rip huge knots out of the ends of my hair. I hope it didn't entirely damage my hair. It's still wrapped up in a towel while I vent my rage over this terrible product. I have more of this crap, so at least it will be enough for 2 months. Whatever happened to easy in and out? This is a terrible product to apply. I have no idea how it turned out, but it definitely tangled my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPaula- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Good color, horrid service.Placed a hold on my account due to health reasons. They kept trying to pull funds from my bank account. I closed the account and they kept trying to take $ for an entire YEAR afterwards. So many emails, and their Facebook comment employee was as snide as a 14yr old girl having her first menstrual cycle. Hello Madison Reed, good riddance to these idiots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |