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Color Set
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66,566 Verificado Comentarios de clientes |
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Color dyeI thought the color would be like when I went to the salon. It dries out my hair pretty bad and my roots are always lighter even though I leave it in 10 minutes longer than required 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGinger- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wanted to love itUsed it for the first time and I’m not impressed. It blended ok with my old color, but the color lacked depth and didn’t cover my grays particularly well. I have been using Madison Reed and was hoping to like eSalon because of the additional color choices. I’m giving it 1 more try in hopes an adjusted formula will be more to my liking. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Waste of time and money- not right colorI did color exactly how directions said. My hair barely looks different..it barely even lightened it except on top and it is just a little bit lighter shade of copper—not barely noticeable and definitely NOT dark blonde!!! If anything it took what blonde natural highlights I had out of my hair... I am not happy at all! I thought this was salon grade hair dye..I’ve had better results with over the counter products, I ONLY tried this product now because I want to go blonde and with my natural color I can’t use store dye and I can’t afford to get it done at the salon so I thought this might work for me but I was very disappointed 😞 Now I guess I’m stuck with what I have because I don’t have the money to pay to get it the way I wanted it to start with. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Refund still not processedI called and asked how to return the product. Customer service told me to write "return to sender" on the unopened box. I did this 3 weeks ago and my refund has not been processed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJayne- We are so sorry to hear your refund has not been processed. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not the color I orderedAs a dark blonde, having ordered a color that was specifically selected, by percentages, as dark blonde with a hint of red and a hint of ash, imagine my surprise when I applied what arrived to me and came out a dark, rich reddish brown. When I sent pictures in, the person I interacted with never offered to honor the ‘it’s on us’ guarantee and, when explicitly asked, said that my *next* color would be free. But, after my experience and given the product comes unlabeled viz actual color percentages, why would I trust to repeat this? So, for me, the guarantee is not honored. Color was also ordered as demi/semi permanent, precisely so it would fade after 30ish washes. It did not. Now, almost 3 months later, I still have (now slightly) browner hair than my natural roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Turned my hair purpleTurned my hair purple wherever it was grey 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJackie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Expected MoreAlthough the color was very nice, it did not completely cover my gray's. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrances- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
So disappointing!I ordered my color for my Christmas present. Was super excited to get it, the packaging was so awesome but the product was disappointing. Was suppose to be red, I got a few pink streaks. Looked like I colored my hair with kool-aid!! Went to Walgreens and grabbed some box color to cover up the pink, the box color turned out 100% better than my custom color. Wouldn't recommend this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSonya- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
On the fenceSo I was really excited to try this product because spending 4 hours at a salon just isn't in the cards for me. I have premature greys that I was hoping to cover up especially around my face. While the colouring did leave my hair softer and shinier than before the colour on the white hair only lasted A few days and the colour is already starting to look brassy and I only did it a few weeks ago. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSara- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
color didn't lastMy previous order was good and the color lasted until I could go to my colorist in person> This was last April I think. I ordered another color set a few weeks ago, used it and the color didn't last at all! I was even more careful in applying it this time to make sure I covered all the gray! It didn't last any longer than 2 weeks. I am very disappointed in the product this time and can't wait until I can go back to my colorist. This was NOT a good product this time! I'm very unhappy with it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJo- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |