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Custom Color Set
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66,566 Verified Client Reviews |
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I want to love itI love the idea of esalon. Customized hair color that is delivered to you. Here is what I found "good" about this product. Everything you need for home coloring is provided. The color was rich and actually did not fade. My problems: While the color was rich and very shiny , it was not the color I wanted. I wanted light ash brown. It was far too red for me. I tried 3 adjustments to the color and it actually ended worse than the original color. To be fair I did not speak with a representative but conveyed my dissatifaction via email. I may have continued to try to tweak the color if I had not developed such a bad scalp reaction to the hair color . It started with dryness of both the hair and scalp and ended with scalp breakouts, eczema type flaking and scaling, and hair loss. Perhaps I will try again in the future if they change their formulation. It is a great idea and a seemingly well run company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
No different then drugstore haircolorNo different then drugstore haircolor. In fact I liked the drugstore hair color better. Your color did not cover my grays and it stated so fast into warm Tom’s when I like cool towns. Thanks but no thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We apologize that you were disappointed by the warmth in your color and gray coverage. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Changed my colorMy first recommended color was too dark. I really didn’t care for it, and colored over it within a week with A L’Oréal Superior grey coverage med blonde color. I thought I’d try a lighter color, so I just tried it. The color is much better. I followed the directions exactly, but it doesn’t cover my gray as thoroughly as the L’Oréal product does. Now what? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Recent hair reviewI am not completely satisfied. The color isn't light enough. It doesn't seem to have changed the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJami - We apologize that your color wasn't light enough Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. We have been in contact via email and will be happy to assist in this process. |
Too dark, not enough red.This is the same problem I have with going to salons for coloring. I can say exactly what color I use and what works, but I'm second-guessed on my color. It then comes out far too dark with not enough red. It's either mixed wrong or the wrong developer is used and I'm stuck with a darker color for several weeks until I can do it again. I don't really feel like punting this back and forth for who knows how long so I'll just go back to my normal product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was pretty, but...Didn't cover grey and there was some sort of chemical reaction going on that made my hair gummy or sticky, have no idea. It took a week to get it out every time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrudi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bad colorI wanted a light brown instead I got a almost chestnut color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandye - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not good enoughI’ve had some problems with my colour and the lovely staff at esalon have tried to resolve them but it’s not been good enough. I wasn’t going to write a negative review but they keep emailing me asking me to review, so I will. The first colour was great but it burned a bit on my scalp. After I said I wanted to lighten up my colour they said they couldn’t help me but could provide me with a lighter colour for my roots to blend out the darker colour. I was skeptical as to whether this would work as my roots are only a bit lighter than my colour anyway but they offered to send a root retouch for free so I agreed. It didn’t make a lot of difference to my colour and the burning sensation was worse so I got in touch to let them know. They switched my colour to demi-permanent and I paid £20 with delivery for the next root kit. This is very expensive for what you get but I felt beholden to them as I had gotten the free one last time. The demi-permanent colour had no effect, my natural roots didn’t soak up the colour at all. The instructions were confusing too as it said not to put any of the colour on my ends or they would go darker, but also to put the remaining colour on my ends near the end of the processing time! After the failed colour, I bought a box of nice and easy for less than a fiver and it did the job nicely with no side effects. I’d say if you want the same colour every time this might be a good service for you, but be careful if you are sensitive (I’ve never experienced a reaction to hair dye before!) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I expectedAfter reading so many great reviews, I decided to buy this product. First of all it is not easy to put the colour on your hair, then the smell of ammonia is quite strong, usually it isn't because my hair are dark and I use a dark colour. The colour itself seems right, slightly darker than what I wanted but fine. The biggest problem was to get it off my head. A nightmare! I used so much shampoo but still I could feel the product on my scalps. After drying my hair, I could still notice something gummy in my fingernail. Sorry but not happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicoletta - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Great color but didn't cover all the grayI was disappointed that my store bought color did a much better job covering my gray than this product that I paid more than twice the price of. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |