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Color Set
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66,689 Verificado Comentarios de clientes |
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Not happyI've been with you guys for almost a year. My last order was sopost to have a dark brown with a cherry red look to it. It just looks brown and has no red to it. The box also came almost destroyed in My mail box on the very last day it could have been expected. Normally my colour looks great. But this order looks like you just repeated my last order :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
The colour did not match the advertised exampleI ordered dark blonde permanent colour and It didn’t make any difference to my hair. I send pictures to my colourist so if they knew the colour I chose is the same colour as my current one they should have told me or advised me I guess:( I don’t want to be that customer but I was left very disappointed with the outcome. Don’t get me wrong I think the box and presentation was beautiful but the product is overhyped :( I would like to cancel my subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGreta - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee! We'll email you shortly, so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Pas d’avisN’ayant jamais reçu le produit je ne peux évaluer... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie Ange - Merci de votre message. Nous tenons à vous infirmer que, face à la situation actuelle, les transporteurs rencontrent actuellement des retards de livraison à la frontière. Nous sommes sincèrement désolés pour cet inconvénient. En examinant votre profil, nous constatons que vous nous avez déjà contacté et nos équipes vous ont assistée, selon votre requête. N'hésitez pas à revenir vers nous, si besoin ; nous serons ravis de vous assister davantage ! |
Does not cover Grey wellI'm very Disappointed in my over color and coverage. I left the roots on for 5 minutes more than suggested to make sure the coverage was proper. I made a point in my color selection to ask for the best color that doesn't give any red at all & they suggested the darkest brown, it definitely has a red cast to it. Also, the process is super messy. I definitely do not recommend this product & will not be a returning customer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlicia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
MehColor was too blue in the blue black and I always have issues with this product staying in my hair. The color fades super fast. Within the first week compared to other colors. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTiffany - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Love the colorI absolutely love the color. Only problem I have is the color faded fast, within 2 weeks, on my ends. It did not cover all my grey hair, and my roots are much darker then my ends. Once my color is fixed, I’ll update 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSonja- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The Esalon team is great-products just so-soThe esalon hair specialists work very hard to ask the right questions and be helpful. Unfortunately I can only assume they just don’t have the products that work as they hoped. They tried several times to send me color based on my desire for dark neutral blonde. The products turned my hair either very brassy or extremely dark brown that faded to reddish brown. Disappointed in the products but kudos to their staff for trying. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBetty - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Comb applicatorCould have been better if there is a comb/brush applicator included in the set. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelanie - We’re truly sorry that Color Kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Liked it in the past, but won't be continuingI loved my color when it was a straightforward shade. The two times I've asked for something more unusual, it hasn't gone well. The recent order was frustrating enough that I've canceled the plan—I didn't trust the shade as mixed, and while I was told I could return it, it would have cost upwards of $20 in postage to do so. If you want a basic color, the system is great. If you want anything unusual or more experimental, the process isn't so easy or trustworthy. Back to an in-person stylist I go! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulia - Thank you for sharing your feedback. We're truly sorry that your color arrived different than expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
DissatisfiedI have not had a good experience with this second color! I sent a picture of the color I desired which was a rinse I used you sent me what you called “intense red” The color you sent took my color down several shades to a dark plum! I’m very displeased 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |