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Color Set
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66,637 Verificado Comentarios de clientes |
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too thick !!i thought something was wrong , by the time i had too rinse- it was like a goop helmet!!! so weird 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudi- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not satisfiedI was looking for a light ash brown, dark ash blonde. My color turned out too dark and ORANGE, golden/brassy. I even used the toner rinse. This is the WORST hair color I have ever used. I didn’t even have enough color to saturate like I would’ve liked. I’ve honestly got better results with box colors. It didn't even really color my gray. The more I look at it, the worse I feel! This is going to be expensive and time consuming to fix. Never ever again would I use this brand.I would upload a pic to show how awful it looks but I don't have the option. I did upload a pic to my account showing how orange it is. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Good original color, doesn't lastI've been dying my own hair for years, with a variety of products. The color this product achieves is great. However, I would place it more in "semi-permanent." I wash my hair every three days at the most, and after a few washes my hair color still becomes pretty drab (even using the tint rinse often.) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosOlivia- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
To drab.I would like a sunny yellow blonde☀️ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will review your comments and adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Very messyI liked the color ok, but found the formula, as opposed to another brand that I have been using for two years, very watery and messy. Also, my color was very dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAllison- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
no root coverage!I followed each step and when I was done with the rather lengthy process, my roots still had barely any coverage. I typically use satin hair color in a 1B and with the description of your product I was expecting an actual blue black color. This was not the case. When I was doing the questionnaire there wasn't an option to order a darker blue black color. I'm very frustrated because this process took so long and the pay off was VERY DISSAPOINTING. I don't believe I will use this product in the future and do not recommend this product to anyone let alone my loved ones. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaitlin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the right colourI asked for copper red, it went dark brown. Also didn’t like how dry and dead it made my hair feel. Trying to figure out how to cancel the next order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBernadette - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Nicht das was ich wollteDie Farbe ist um einiges dunkler als ausgewählt, bzw auf der Vorschau! Bin nicht wirklich begeistert! Positiv: Shampoo ist toll 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNadine V.- Vielen Dank für die Kontaktaufnahme. Wir möchten uns aufrichtig dafür entschuldigen, dass Ihre Farbe dunkler geworden ist, als erwartet. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
What changed?I just used the kit I received in Dec/Jan. I didn't change anything on my end. The coverage on the roots was terribly inadequate. It really doesn't appear that I colored them at all. Please cancel future orders. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoanne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Fake customer serviceActually, I had a question I asked weeks ago and never got an answer to. Now I’m waiting for my next shipment, not knowing whether my issue was addressed. Got yet another computer generated reach out that seems sincere but is pure sham. Urg. I hate being lied to. I think that as much as I loved the hair color, I’m completely fed up with the false promises for great customer service that is total bot-generated 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichele - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |