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Color Set
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66,637 Verificado Comentarios de clientes |
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DeceptionLa coloration que j'ai reçu correspondé bien à ma demande, malheureusement celle ci s'est estompée au 1er lavage. Et l'odeur de la coloration est très prenante. J'ai cru ne pas pouvoir faire celle ci tellement l'odeur été insoutenable. (odeur d'ammoniaque). 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBénédicte M. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration ne vous ait pas totalement satisfaite. Nous allons vous contacter par email afin de remédier à cette situation. Votre satisfaction est très importante pour nous ! |
Haarausfall!!!!!!Seit ich zum 2mal die Farbe aufgetragen habe fallen mir die Haare aus . Hilfeee 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusi P. - Vielen Dank für Ihr Feedback. Wir bedauern, dass Sie seit der Verwendung unserer Haarfarbe unter Haarausfall leiden. Wir versichern Ihnen, dass dies ist eine sehr ungewöhnliche Reaktion auf unsere Produkte ist. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern. |
Color did not work. Color did not cover gray.Please cancel all orders not happy with your product for my hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEileen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bit too redFaded quite quick 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca J. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very disappointedI colored my hair according to directions and the gray was not covered very well at all.The gray did not color at the temples and hair line . I was very disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
MistakeDifficult to cancel orders 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
decuepour etre franche tres decue pour 10 euros une paire de gant une lingette un shampoing un apres shampoing et une creme pour eviter de coloree la peau decue na pas recouvert mes cheveux blancs odeur tres desagreable directement sa ma monter aux yeux meme apres plusieurs rincage l eau qui degoulinait de la tete qui tombait dans mes yeux et oui je l ai rincer sous ma douche me brulait mes yeux et irritation du cuir chevelu cest comme sa la teinture n avait pas ete faite j ai toujours mes cheveux blanc donc je recommanderais pas dommage .......une gamme moins elevée ma fait plus de positive .... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBelinda GI. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Not pleased with resultsI tried my custom made hair color twice and both times the color has not been able to successfully take on my grey hair. This time I had someone assist with the coloring to ensure that all areas were covered. After the processing and rinsing was complete there were noticeable hairs that were still grey. With this being said I will not be continuing your services. Thank you for the opportunity but I wish to cancel my subscription. Mahalo, Emily Mossman 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor Result, No back upHaving followed instructions to the letter l ended up with, grey roots and lovely lengths. The root dye didn't take at all. Most disappointing is that despite two emails l have received no response from customer care. I hope this review may prompt someone to get in touch! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the color I wantedI wanted a brown color and I got black. Not happy at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosApril - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |