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Color Set
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66,541 Verificado Comentarios de clientes |
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Wo ist das Lila?Hi Zusammen, die Farbe ist absolut nicht was ich wollte. Ich wollte lila... Und eine Veränderung.... Jetzt ist es nur eine Auffrischung von dem was ich hatte.... Was ich nicht mehr haben wollte.... Und meine Haare sind trotz 100 Prozent an den Plan haltens nur noch Stroh.... Ich bin sehr unzufrieden... Jetzt kann ich nichmal drauf färben ohne dass alles abbricht.... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKerstin L.- Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Pas la couleur souhaitéeMa couleur n'a rien d'un cuivré mais un auburn!!! Du rouge ? Je suis dégoûtée 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMagali - Nous sommes désolés que vous n'êtes pas satisfaite de votre coloration. Si vous le souhaitez, on sera heureux de modifier votre coloration ! Saviez-vous que nous pouvons ajuster la teinte, les tons et l’éclat de vos cheveux ? Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction. Chaque cliente est importante et nous sommes impatients de vous proposer une coloration qui répondra mieux à vos besoins. Vous retrouverez plus de détails dans l’e-mail envoyé. |
Terrible coverageI was very disappointed in my first color. There was absolutely NO grey coverage. The color itself wasn't horrible but I needed to tone out the brassiness. I was supposed to get a replacement color which I never got either. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Never received my order and I cannot speak to anyone about itMy apologies. I found it. I mistook the box for a different order. Still, I think the shipping is wacky and I hope there's a way to actually reach a person if I should ever need to. Again my apologies for the erroneous review There's no phone number that I can find on this website and the support link just leads me in circles. Also, I find it very strange that the shipment originates from Anaheim, CA, however it ships several times across states all the way to New York. I live 1/2 hour from Anaheim. I could have picked it up 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - Thank you for your feedback. We’re glad to hear you've found your package. We take our clients' feedback to heart and continue to improve our products each and every day along with our customer service. We hope to continue helping you find hair perfection! |
Wrong colorThe color turned my hair black which is not what I wanted at all! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaile - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Ich bin enttaäuschtIch habe meine Haare gefärbt. Ergebnis-graue Farbe mit blaue. Ich bestelle Licht blond ohne blau und graue. Ich bin enttäuscht. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIrena L. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
ReturnedI return the product right after it was sent to me I am still waiting for my credit that's what I was told when I called and they said they couldn't stop the shipping just send it back Return to Sender. I went to the post office and I did this have you received the item back yet so I can be credited? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGerry - We truly appreciate your feedback! We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Too redOrdered what was supposed to be chocolate brown. I got something that made my hair auburn. Texture was good as was coverage but color was way off what was represented 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCollyn - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Very DisappointedI wrote you a email telling you how disappointed I am. Not what I expected at all, front and side greys weren't covered at all, color not what I wanted, ended with 2 tone hair in the back of my head, my sister pointed it out. My hair is short so there's no room for mistakes!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Super pissed and look horribleFollowed directions to a T and it did not blend at all even with pouring the rinse over my head and massaging for 5 minutes instead of just the 3 minutes recommended. I was trying to go dark red and they didn't even try to do that. I dont care really what color they think i should have for my skin tone i know what i want and have had it before and sent pics. Not the best experience or impression 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShirley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |