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Color Set
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66,541 Verificado Comentarios de clientes |
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Dark brown isn’t dark enoughI purchased “Darkest Brown” and included photos along with notes expressing concern that it may not be dark enough. (I’m Southern European with naturally very dark brown hair but not quite black). The colourist never reached out on my comments and when I used the colour it was indeed much too light. It also had copper and red tones which again, I made note that I didn’t want those undertones. It seemed like they didn’t read any of my order notes or looked at my photos. I gave it three stars because the packaging was nice and instructions were well organized. Good concept but I’m unhappy with the end result. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
SHIPPING ISSUES!I ordered this product on 4/10 it is now the 15 and the package is still setting at the mail facility how long do I have to wait? There are so many other companys with better shipping services, why should I keep purchasing from a company who doesn't seem to care about efficiency in shipping? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosToni - We’re truly sorry that our shipping did not meet your expectations. We take our clients' feedback to heart and continue to improve our products and services each and every day. We hope to continue helping you find hair perfection! |
Washed outI've washed my hair twice since I last used the colour and at first it looked great covered all the grey but not it just seems like it's washed out now 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie G. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
rot anstatt blondNein danke, nie wieder. Ich habe lange Haare und mein Ansatz ist nun anstatt hellblond fuchsrot. Von Natur aus bin ich mittelblond, eigentlich. Dabei habe ich die Gebrauchsanweisung exakt befolgt. Ich bin sehr verärgert....... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRenate M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
purple tintI am very disappointed in the color. It is to dark and has a purple tint, I wish to cancel any future color products. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacklyn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn't do anything on my rootsI have naturally blonde hair but dye it red. With any other brand I've purchased, it will cover my roots. This didn't. I will need to dye my hair again because my roots are still showing a different color. Honestly so unsatisfied. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSara - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
I want to unsubscribeI want to unsubscribe immediately! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It did nothingI followed all instructions, I've been doing my hair at home for nearly 20 years and even used eSalon back in September of 2020. This time around it should have been darkest brown with intense pearl (I requested a purple like pearl) My hair looks exactly the same as it did before coloring it. It's a light-medium brown. I've never had a hair color not take and fairly irritated I wasted over an hour and $30 just to have the same color I started with. If I could give 0 stars, I would. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Covered grays, Dried out hair.My curly hair (which needs a lot of moisture) was immediately dried out by this product. While it covers my grays well, the color was flat looking and the ends were dried out right away even though I followed the instructions to the letter. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Unhappy with ColorThe color did not stay for more than 5 days, and it's too expensive for not holding its color.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRosa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |