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Color Set
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66,566 Verificado Comentarios de clientes |
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It's ho-hum color; no big dealtoo brown; not enough information to effect correct color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeslie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour not remotely similarOrdered Dark Blonde (cool beige) which was being applied to already coloured hair (golden blonde). The aim was to tone down the existing brassy tone and go a slightly darker blonde. The result was not even remotely blonde, my hair has turned light chestnut brown with a horrible rust tinge (when I expressly stated I didn't want brassy tones). I am not a novice when it comes to home colouring and this is by far the worst colour result I've ever experienced. I am now stuck with this horrible dark rust colour until I can see my hairdresser to correct it and thanks to the pandemic I can't get an appointment before June. I have cancelled my account and would not recommend. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle C. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn’t takeThe last time I used my eSalon it was great and worked perfectly! This time it didn’t take at all. I still have gray roots! There’s actually no place on Customer Support to register a complaint so I decided to put it here! I really would LIKE another bottle, free, because this one was a waste of money, time and effort! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElisabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No effect on black hairI followed my personal directions exactly and did a strand test using the esalon strand test how to video. No visible effect to hair color but it did do damage. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBabita S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our eSalon team member to resolve your concern. Please let us know if there is anything else we can do to help! |
Packaging goodThis is good but be ware my hair has no gone black when I wanted a nice brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosOlivia G. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Terribly greasy even after washing several times a day.Once color was completed, my hair looked so greasy it looked like I just washed with with a bottle of vegetable oil. I washed it three times a day and finally, day 6 my hair lost the greasy look. Terrible! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not quite what I expectedI ordered a mahogany color semi-permanent color which took a very long time to arrive. I eventually received it and you sent me an extra set for the wait. Much appreciated. However, I was not aware that your service sends you the set on a rotation, meaning I may not want this color the next time I dye my hair. So, I am trying to figure out how to send it back. Now, about the color. It came out more purple which is cool but a bit to dark at first, although, it does mellow, but most people saw purple rather than mahogany red. Also, it didn't cover my greys that well but that may have been the application itself. I dye my hair very sparingly because I have thin hair and I am in my 40's so it can't take too much.....otherwise, nice product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlexandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not recommended for going lighter, made hair orange!I have dark blonde hair that hasn't been coloured in years. I chose a medium blonde ash hair colour from eSalon and the tint rinse for blonde hair just incase there was a bit of unwanted tones after colouring. Followed all the instructions but my roots came out ginger/orange and the tint rinse did nothing to neutralise this. I now have orange roots and gingery ends and going to have to go to a hairdresser to do a colour correction which will undoubtedly cause alot of damage to my hair and cost a fortune! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLizC - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color was beautiful but, my grays are still very noticeable...I followed the steps completely and the color was beautiful where I wasn't gray. My grays are still completely exposed unfortunately. I really wanted to love this, I wish it covered my grays! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTrish - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wrong color didn’t cover gray!Dried my hair out so bad! Wrong color and didn’t cover any gray! Very disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAisha - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |