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Color Set
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66,566 Verificado Comentarios de clientes |
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No gray coverage at allWhen I signed up for the service, I explained that my gray hairs are incredibly difficult to cover. I was reassured that this product was going to be custom-made to take care of this problem. After following the instructions to a T, my gray hairs were not covered at all. I now have nice vibrant dark hair with brilliantly bright gray hairs showing. Unfortunately, this is my second experience with the company and I was told they would make the product stronger for my coverage. I don't know if they failed put that memo in when making my Custom kit, or if their products are just not quality, but I am beyond disappointed. I would reconsider using this company if I were you. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Very darkThe colour was much darker than I expected I ended up having to remove it as it really didn’t suit me. It was a real shame as my hair felt lovely. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlex H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great colour but expensiveWell packaged, covers greys but feel like it’s a big jump in price after intro cost 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosANNIKA R. - Thank you for sharing your experience with us! We're so sorry to hear that you're not totally satisfied with our service. At eSalon, we create professional grade customized products to suit each client’s needs, and our expert stylists are available for consultation with every order for guidance. We hope that you consider using our service in the future! |
Too redShowed too much red. That’s one color I didn’t want 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoyce - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color fadedColor was to light l, did not cover grey hair and faded within 2 weeks of shower. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not happy with procentage of color Developerdidnt cover all the gray hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAvin T. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Couleur qui ne tient pasCouleur qui ne tient pas ! Et que dire du système de vente forcée, prétendre vendre un essai et se retrouver avec un abonnement , extrêmement déçu de l’ensemble de la prestation 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValerie C. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration et notre service vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous et nous aimerions vous aider. Veuillez vérifier vos e-mails pour plus d'information de notre part. |
Never Again!!You have absolutely ruined my hair! Feels like hay!! Its breaking and falling out. I've never had issues like that with my hair. The color I asked came out too dark which didn't really matter because it washed out pretty quickly my grays are now a rusty color and look hideous!! I'd rather have my gray hair 🙄 I'm so disappointed and so traumatized by this product. Please please don't try this product if you love your hair. Go to a salon or embrace what you have. I am so sad. I wish I would have just left my hair alone now. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too dark and hair was terribly dryNot what i expected....... Hair was too dark and left very dry... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarlene - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Red and pink not copperMy hair is red at the roots a kind of mahogany in the middle and pink at the ends 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |