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Custom Color Set
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66,566 Verified Client Reviews |
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Left hair waxyI have used this same color a few times now. The first few times my hair felt fantastic and healthy. This last time the product coated my hair and was very waxy and difficult to wash out. I had to wash my hair multiple times with a strong clarifying product before my hair felt normal again. I was highly disappointed. After this experience I went back and read some of the one and two star reviews and see that many people have had this same issue after the first couple applications. Did you change the formula or is this some kind of bait and switch thing?? I do not color my hair often, usually only 2/3 times a year so I know my hair hasn't been over processed. I will not be recommending this product anymore and I will not be using it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLyndsey - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Color not as advertisedThe first few days I was loving the color except some parts were very light. Almost like a raspberry color. It wasn’t as close to my natural color I wanted. Now it’s already fading and you can tell I colored my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Customer Service Representatives has sent you an email to get this resolved for you. We appreciate you reaching out! |
Nothing SpecialI'm happy that I got my kit for ten dollars. It's supposedly custom blended, but objectively it's not better than products in the drug store. Actually, I prefer the boxed color that I can find anywhere. I highly recommend you save your money and purchase Feria instead. It's a better product. Disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
NopeWas going for a golden medium brown. I am kind of gingery and my ends didnt take. Not satisfied 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJasmine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Was not what I was hoping forJust was not what I was hoping for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
NOT FOR MEMY GRAYS PROVED TOO STRONG FOR THIS PRODUCT 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBetty - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
New CustomerThe color for my roots could not cover my stubborn grays around my face. Unhappy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Grey coverageI colored my hair a week ago and greys have begun to show up. What can be done to have better coverage for at least 2 weeks? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
High expectationsI was excited to get my color package but wasn't able to try it until a few days ago. I am not so excited any more. It didn't have enough purple in it and it seems to have been too much on my hair as it is frizzy. Soft but frizzy and the color just not good. Dull looking. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Carrot Top!I asked for a darker copper colour, and now my hair looks like a bunch of carrots. I’ll never leave Esalon or complain because I simply LOVE IT, except for my current colour! 😔 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |