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Color Set
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66,655 Verificado Comentarios de clientes |
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Did not cover properly my gray’sWas not happy with the color. Was charged for auto shipment that I didn’t even sign up for. Disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSanta - Thank you for reaching out! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Also, if you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Very darkThis should have been the same colour as the previous one but it has made my hair very dark which is annoying as the previous colour had lightened it to a more natural colour after box dye nightmares! Hopefully the next one can rectify this issue! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber B. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair get super dry and worst color ever!!Not the color which I expected. Hair gets super dry. It doesnt cover gray hair fully. After coloring my hair felt like nothing changes in my hair, need to go to beauty salon now. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSnehal - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color was nice but too darkI would like to reorder a different color but I cannot figure out how to do it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPhyllis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Waste of time and moneyI'm very disappointed. There was not enough dye to cover all my hair. My roots have a red tone to them. My grays did not get dyed. I have to redye my hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Returned to senderThe previous order on 2/12/21 was too dark. The color darken my hair color . Had to send this one back (return to sender) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosZenya - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesn’t cover grey hair at allThis is the second hair colour order I’ve received from esalon and I can’t honestly say I am so disappointed! The hair colour does not cover my grey hair at all even though I follow my personalised instructions. The only reason I gave 1 star rather than 0 is because I liked the way the hair colour was packaged. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSalma K. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My recent purchasedIt came out too dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarmen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Please remove me from your planYour advert and enrollment did not say anything about signing up for a year. I asked if this product was ok for my black people kinky hair, no response hence my being scared to use the one you 1st sent, cancel everything........ very difficult to get hold of anyone with the prompts on account home page, no way to cancel, very disappointed 😯😯 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDa Te - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
my hair turned red /0rangemy hair is orange / red and i dont know how to fix it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLetizia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |