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Color Set
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66,566 Verificado Comentarios de clientes |
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No color but gray is goneGuess my hair is just too dark (what's not gray that is) for this product to come through. Also, way too much color was sent. Had to dump about half. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Awful!!!!I am running to my local salon to fix the horrible color my hair turned after using this product. I literally have pink hair. My whole family are cracking jokes and I hate how it turned out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJamie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Good color but....I liked the color, but I wanted to cover the reddish tones left in my hair by a previous dye. The instructions said to do my roots and then work through ends in the shower for a few minutes, so the roots are great but the ends still have more red in them than I want which is disappointing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAli - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Doesn't cover rootsAfter adjusting my color and being extremely thorough I still have grey roots. Very unhappy. Please reach out to me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not for me!While the colour was nice quality it was never the right shade, so using photos etc just didn’t seem to achieve the personalisation promised. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine L. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair fell out!!Oh, hell no. I colored my hair and now I’m going bald! I’ve used hair colors at home for 20 years and while sometimes i don’t like the color results, I’ve never had this happen (not even close!). It’s terrible and I’m so angry! I really wish i could upload photos so you can see exactly what it did. It completely fried my hair and I’m now going bald. Very, very angry. Oh, almost forgot! The hair that’s still in my head is broken and split. I have fine, straight hair that is, or was, in perfect condition. I don’t use hair products other than shampoo and conditioners, i don’t use anything with silicone, parabins, sulfates etc and I never use heat. I had very shiny, silky hair with virtually no split ends prior to coloring it. The hair that hasn’t fallen out is now dull, split and bent. A balding, frizzy mess!!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
BrownIt's brown😭. I want my red hair again 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStefka S.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I wantedI wanted a bold purple look so I may gradually work in other colors. After being told my hair was too dark, I bleached it blonde to get more of the purple. Instead I have dark brown which is what I started with... Money wasted. Had to cut the ends of my hair off to cover and damage. 2 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDee - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Really wrongThis color supposed to match with my endes and now i have 3 to 4 colors y my hair. Very disappointed. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMitchelly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ColorThis isn't the color that I requested at all. I asked for the darkest brown with a hint of purple. My roots right now are RED! I'm extremely disappointed. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |