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Color Set
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66,689 Verificado Comentarios de clientes |
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Ansatz Top, die Längen nichtMeine Farbe wäre perfekt. Wenn die Längen sich nicht so stark von dem Ansatz unterscheiden würden. Sie sind leider viel dunkler und bis jetzt meinte der Support, das ich fürs nächste Mal die Farbe anpassen muss. Gefällt mir nicht, da ich mich auf die Zufriedenheitsgarantie verlassen hatte. Schade 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnita S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Still turned reddishThe color im going for is a cool beige which the ends of my hair are. My roots are still a reddish blonde color. I mentioned this the first time and was given a credit. Then despite sending a picture and expressing this in writing already...twice....was sent the exact same formula (after I get a msg about gray coverage which I never said anything about bc I dont have any gray hair so if there really is a note in my acct like I was told I dont why...not a word about changing it like I asked though) and what do you know....same results. Thanks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAutumn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
RedTo brassy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngelic - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Turned My Hair OrangeI don’t know why my hair is orange when I ordered Ash Blonde. Next order I requested a drastic change in my custom color and received almost the exact same color. The color specialist don’t communicate or seem to listen to your issues. They also tried to upsell their purple shampoo because they don’t know how to mix Ashe Blonde. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color didn't turn out ?I tried out eSalon not for grays, but just for fun. I chose Med Brown Ash Pearl for my natural dark brown hair expecting a real change, but it just made my hair a little lighter with a little red tint. Not so noticeable and not the med brown ash pearl color as in the image at all!! Maybe it's not possible for my hair color?? I feel catfished :/ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimm - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color does NOT last more than 3 weeks!!!Have trie this product 3 times, applying as directed. Color IS pretty. First time did not completely cover gray but color was adjusted and it then DID completely cover gray. However, after 3 weeks, about an inch of gray again was visible despite fact that I shampoo with color friendly product only about twice weekly. The color is pretty by much cheaper product at Walgreens lasts a little longer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMargo - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
left alot of redI was hoping that using this product vs. a box when im in a rush and cant make an appt for color would be a good bridge. I felt dried out after and it left a lot of red tones. Im using purple shampoo to tone it down but it isnt working great. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMeg - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
not satisfiedmy gray hairs weren't covered at all it was really patchy, and came out as a brownish tinted not black as I filled out in the questionnair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosConcepcion - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Very redWanted light brown got light red 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
New Formula Gives Inconsistent ColorEver since the color changed to roots and ends refresher system I've had hot roots and ends thT are too light. Please go back to the original custom color roots formula. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |