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Color Set
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66,566 Verificado Comentarios de clientes |
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Didn't do much!Sad to say my first experience wasn't the greatest. I had high hopes because my hair was actually back to it's original color (dishwater blonde) so I thought going light ash blonde would have been easier than in the past. I asked for light ash blonde, sent a picture and followed the instructions to a T! It barely looks like I did anything. My hair is still what I would call a dark to medium dishwater blonde, not "light" at all. My darkest roots have the peroxide lightened blonde look (brassy) but that's about the only change. On the bright side, being a long time blonde both from a salon and at home, it could have been A LOT worse and I'm glad it did less than expected rather than making my hair crazy bright orange or yellow. The smell wasn't bad for an at home coloring either and even though I have longish hair, I only ended up using one bottle of each instead of two! In the future this color would actually be great for when I try to go more natural in the fall. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosThank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Wrong color/highlightsI specifically requested alight (golden) brown with No Red highlights! When I followed all the directions, my hair was a dark reddish brown. It covered the 3 inches I had grown out during the pandemic. The tint rinse I used after increased the reddish color. The new shipment that’s yet to arrive is supposed to be applied only to the new roots...I’m afraid I’ll end up with “zebra stripes” on my hair. Terrified to re olor it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarilyn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Zu viel ChemieErhalte nach der Anwendung Kopfschmerzen 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNirmala A. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
My new color rocks!Last week I decided to change my color shade slightly and I went with a beautiful chocolate brown with a touch of mahogany. I used the color last night and OMG I am in love with this color. It's absolutely perfect. Thank you! EDIT: This review no longer applies. My last color set, with no changes was awful. It gave me lighter hot roots and did not color greys. They sent me a corrected color, and while the color was better, it still no longer does a good job with greys. Sorry e-salon, this is a huge fail and I won't order from you again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Complete color missI have been coloring my mousy light brown hair a vibrant light to medium red with violet under tones for two years now. I’ve used all methods from box kits at Walmart, crazy expensive salons, and yes even eSalon. I really want to use eSalon but for some reason each time I try the colorist continues to give me a brown shade. I am Not wanting red undertones on a brown base. I include updated photos of my current hair along with the photos I am hoping to attain without returning to my salon. Alas it was another miss. I will be uploading a current photo taken today with my now light brown golden roots on my dimmed, once vibrant red hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong ColorMy choice was too light. Product failed to cover stubborn grays. I need help from ESalon. The order before did a great job but when that one wore out the top of my head was pinkish/purple. So I need a color somewhere between the two orders that I selected. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No gray coverageI had the sane issue the first time it didnt cover gray and came out to yellow. This time if didn’t completely cover gray. Would like to cancel 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Unhappy with resultI had better hair color from the grocery store. I colored my hair 2 days later my gray was showing. Colored it again when my next order came followed the instructions carefully same result. Dull no shine color that seemed to make my hair grayish 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVikki - We are truly sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Never AgainThis was not the color I ordered- my hair is now red and I need to get it OUT. Please send 2 applications of my color without copper NO COPPER 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Brassy colorI ordered a light brown. Unfortunately, the color was brassy. It was described to me by others as looking like a copper, or auburn. Not what I was hoping for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |