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Color Set
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66,566 Verificado Comentarios de clientes |
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Un peu déçueCouleur très foncée : je vois plutôt du noir sans reflet, et je suis plutôt déçue. J'avais en effet demandé la même couleur que sur l'une des pubs vue sur les réseaux sociaux, avec de beaux reflets violet. 2e commande passée avec de nouvelles instructions ; j'ai hâte de voir le résultat. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosManuela A. - Merci pour votre commentaire ! Nous sommes vraiment désolés que les résultats de votre coloration ne vous ont pas satisfaite. Nous vous avons contactés par email concernant les modifications apportés à votre formulation. Veuillez vérifier vos emails pour les prochaines étapes. Encore merci pour votre confiance ! |
UnhappyThis colour has already started to show at my roots and lighten in the most random of places. Initially it had the best results but no idea what has happened and honestly I'm really annoyed as it's been less then a month. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIshpal G. - Thank you for your feedback. We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Crunchy, BLACK hair.I ordered “medium ash brown” for my medium brown hair with coppery/gold tones. I was looking to neutralize the copper and mellow out my tone. I followed the directions to a T and my hair came out BLACK. I am so disappointed. How do I even fix this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAliesha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Works but a bit darker than I thoughtTried for the first time today and the grey coverage is about 80% effective which I suppose, is not bad compared so some other products I’ve tried. However my hair feels a bit coarse and dry after the dye job. Not sure this products is better than good quality box dye from the pharmacy. However one good feature is that it doesn’t stain the skin very much. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDevi - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Pas de tenueJe suis assez déçue.... Après 3 shampooings, plus aucune couleur.... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertospaty L. - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider. |
Color didn’t holdThe color was a little too light and didn’t hold. I could see the separation between my grey and the rest of my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatti - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
TERRIBLE!Will never order again! Little black pieces was in my scalp & hair for weeks, & shed onto my pillow case & clothing, for weeks, until I was able to wash it all out. Will never buy again. Didn't cover grays either! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Way to darkRidiculous dark on me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnnabel F. - Thank you for your feedback ! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
UselessThese colours don't cover roots nor grey. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSara T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
1/3 of bottle of colour was spilled all over the contents of the boxI would like to be reimbursed for my last order that was received much later than scheduled and 1/3 of colour in the bottle had spilled throughout the contents in the box. I have pictures if you’d like verification. Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeannette - We truly apologize that your order arrived damaged. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |