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Custom Color Set
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66,944 Verified Client Reviews |
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Made for you ColorI was unhappy with the previous products I had been using and could never quite get the color that I was wanting. Figured I would have to try with eSalon a couple of times to get it right, but, to my surprise, it was exactly right the very first time. Thanks. 0 of 0 people found this review helpful. Did you? |
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Affordable way to cover the greyThe custom hair color arrived as expected and covered my grey while giving the bit of warmth I was hoping for. The directions were clear and the color was easy to apply. It is inconvenient and expensive to keep up my color at the salon so this color is a big improvement on those fronts. My only criticism is that I have curly hair and this color seems to make my hair more susceptible to humidity than when I had the color done at the salon. 0 of 0 people found this review helpful. Did you? |
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Color PopMy fiancé loves the red color (restores the natural look that has faded out over the years), I wished it popped just a little bit more with shine. 0 of 0 people found this review helpful. Did you? |
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Great color matchLove the color match, however, I can still see a little grey shinning through 0 of 0 people found this review helpful. Did you? |
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Easy to use and the color looks good.I've used this product several times. The color turns out a little too reddish but after I shampoo about three times it becomes the color I like. My only complaint is the hard to rinse out gel that is left in the hair right after using it. Kinda weird but it does finally rinse out. It's better than sitting in the beauty salon chair for hours! 0 of 0 people found this review helpful. Did you? |
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Color My HairBeautiful color... However, this was the fourth time that my grey hair was not covered. This last time that I colored it, the grey hair showed up within a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin - While we're glad that you're enjoying your color results, we're sorry that your formulation did not deliver the coverage you expected. We see that you've since worked with your colorist to craft a hair color designed to deliver longer-lasting coverage. We hope to hear more of your feedback soon. |
Ok first color ok but darker then I used.Cancel any further delivery and cancel future purchase. I believe the photo may have mislead the darker shade you sent. Ok with that said I am disappointed with another email stating Reason color cannot be achieved. Got it ??? But why was this not said as soon as I requested... Not 6 weeks later. Please Cancel all future orders. Not interested in continuing. Thank you KT Schmidt 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsK- We apologize for any confusion or inconvenience. We will be sending a follow up email regarding your personal eSalon account. Though we don't want to lose you as a client, sometimes we notify clients beforehand if we can not help them achieve their color. While we don't want to see you go, we also don't want to send a product that will not turn out as expected. |
Turned greenFabulous beginning color. As the color faded, it turned green. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGabriele - While we're glad you enjoyed your initial color results, we sincerely apologize that it faded to an unwanted green tint. We see that a refund was processed for your order, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your experience. |
No resultsThey sent me a root only treatment. This did match my request for something to better transition my roots and highlights. I'm not sure if it was a miscommunication on my part or just a bad color match but i feel like i would have felt more confident and achieved better results in a box set from Walmart...Over all its a neat service but I wasn't thrilled and felt like I have wasted my time and money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLydia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Colour Faded Shortly After DyeingThe colour was pretty for about the first three days, it then faded into a copper and finally turned to a brown colour that is slightly darker than my natural shade. I used a colour safe shampoo/conditioner as well. Maybe instructions or the dye needs to be optimised for my hair type. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristina - We apologize that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your expectations. |