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Color Set
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66,689 Verificado Comentarios de clientes |
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Did’t cover the grey!I watched the video, read the instructions fully. I did the front of my head first as that’s were I notice the most grey. I then started at the back and worked forward as had already colored the frame of my face. After following the steps doing all roots for 25 min. Then cover all over for 5 minutes. They tell you to fill the rest of the bottle before showering and pour thru your hair when you get in the shower.🙄 I will say I loved the shampoo and conditioner were nice. But I buy hair color to cover my grey. Disappointed!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color wrongNeeded blonder 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
What a waste of money!I ordered a second box, thinking I did something wrong because the 1st time the color didn't stay in at all. I did follow all instructions, even had my husband help me the 2nd time! STILL NO COLOR. Definitely requesting a refund, what a waste after hearing such good reviews! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Christy! Thank you for sharing your feedback. We are so sorry to hear that the color didn't stay in. Please check your emails, one of our colorist has contacted you to provide a solution. |
DisappointedTurned out to be a level 1 black on the middle and ends of my hair. The goal was an overall level 5 chocolate brown. There should have been a protein filler added to my box so the porous areas of my hair(mainly ends) did not process so dark. I thought eSalon was not a “one size fits all” hair dye … obviously I was wrong. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Kristina! Thank you for sharing your feedback. We are so sorry to hear that we haven't met your expectations. Not to worry, one of our colorist will carefully review your case to give you a solution. Please check your emails. |
great colour but did not cover my greys :(The colour itself is a gorgeous golden brown, but unfortunately despite following the instructions, it did not cover my greys. I don't know if it needs a different formula for resistant greys? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura C. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No gray coverageThe color is good but my main purpose was to cover my grays. And this does not cover gray 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Marisol! We are sorry to hear that the color didn't cover your grays. Your colorist will review your formula to make some changes to increase the gray coverage. Please check your emails. |
Not enough productI had to go to Sally’s and buy hair color since this company don’t send enough product to even cover just the roots I have a lot hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Cristina! Thank you for contacting us. We are so sorry to hear that you didn't have enough amount of product to cover your hair. We'll review your case in detail to provide a solution. Please check your emails, we have just got back to you. |
Hated colorHonestly I hated the color I got-I also did not know your color was only meant for roots vs an all over color and if I wanted to ever go lighter it wasn’t possible. Also I ordered the highlight to try bc I don’t like the color and cancelled rhe color set but still got it and was charged 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Melissa! We are so sorry for any misunderstanding with our color instructions. One of our colorist will carefully review your case to provide a solution. Please check your emails. |
Not goodProduct is not good I only wash my hair about once or twice a week and this dye just washed out so quickly!! Hasn’t even been a month. Not worth it at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnber F.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong colorI always choose a burgundy and had complained that the last color didn’t cover my gray. They wouldn’t even refund my money. I have been using this product and recommending it for many years. The next shipment that came in turned my hair almost black. What has happened? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStar J. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |