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Color Set
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66,655 Verificado Comentarios de clientes |
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Giving it one more try.Didn’t completely cover my gray. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacqueline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Faded very quicklyColor faded within 2 weeks and gray hair was again visible despite following the instructions. I only wash my hair approximately 2x a week with color-safe products. I’m not sure what else I could have done to maintain the color. The color itself was lovely. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPaula - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DryMy hairs star bing to dry. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosXochilt - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Keine GrauhaardeckungIch hatte mir Farbe bestellt um meine grauen Haare abzudecken. Die Farbe ist sehr schön,aber leider hat es die grauen Haare nicht wirklich gefärbt. Schade,denn ich hatte 100% Grauabdeckung gewünscht. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra B - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Doesn't hold in color very long and not enough shineI used to love esalon but the color doesnt hold for very long and not enough shine, plus i am no longer doing red am doing brown. I cannot afford to get it right now. Just got a new job and don't start til April 11 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRuth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not greatI've used this color twice , first time it didn't cover my gray At all, second time after they changed the formula, still no gray coverage what so ever. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMandy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Turned out more pinkLooked like a faded pink/red, not copper :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Still too brassyI have had 4 colours now from e-salon, as I want to try and get my hair back to its natural colour, however I have found that my hair is now more brassy than when I started, it’s also too light. I am hopeful that having had a call with a colourist that the next colour will be more like my natural colour that I am striving to achieve. I have to say that my hair is in good condition since using e-salon combined with my silicone and sulphate free shampoo and conditioner and other hair products. The only thing I do wish that e-salon would provide silicone and sulphate free shampoo and conditioner with your hair colour as I have 4 packs of each that came with my sets that I haven’t used as I don’t want to go back to putting bad things in my hair. Having the option would be appreciated, the representative I spoke to agreed to pass this observation on in the hope that this may be something that will be addressed in the future. In the meantime it would be good if you could opt out of having the shampoo & conditioner as it’s a waste if I don’t use it. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Lesley! Thanks for your feedback. We are sorry to hear about your personal experience, and we want to work with you to fix your color. We've just emailed you to help you further, please check your emails and let us know if there's anything else we can do for you. |
VibrantI like how the color looked on me. It brought out my natural reddish tint. But I just didn’t like how the old grays was a bit visible after few showers later. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCriscel - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DisappointedI didn't like my color at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |