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Color Set
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66,655 Verificado Comentarios de clientes |
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Not satisfied.The color is not what I anticipated. It’s a bland brownish color that barely colored my grays. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPeggy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
3 ème essai ratéAu bout de troisième essais raté ! La couleur de mes racines et mes pointes de cheveux sont complètement différentes et loin d’être harmonieux ! La coloriste n’a pas réussi à résoudre le problème. J’ai décidé de me désabonner. C'est une expérience très médiocre. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaki C. - Merci pour vos commentaires. Nous sommes vraiment désolés d'apprendr eque votre coloration n'a pas répondu à vos attentes. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider davantage. |
KitI love how was the kit is to use. I think the color was a too dark for me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeresa - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
No goodNo good. color just last a week. Grays come back after a week. And it does not matter how much hair color i apply still the same. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Easy to applyExcellent product to apply, just wish they did a darker colour 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Karen! Thank you for sharing your feedback with us. Please check your emails, we've just contacted you to help you further. |
Never received orderI did not receive those order, and they're is no way to contact e-salon to resend it. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not colour expectedI wanted a medium ash blonde The colour turned out dark blonde and quite a bit of gold in it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Tracy! Thank you for contacting us. We are so sorry to hear that the color didn't turn out as expected, and we'd love to review your formula to provide a solution. Please check your emails, we've just contacted you. |
Did not workMade my hair more brown instead of purple 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Aniya! Thank you for contacting us. We are sorry to hear that the hair color turned out different. Please check your emails, we've just contacted to you to help you further. |
Not the sameWhen they switched to the new products it's not the same so I stopped my order. I'm only doing this review because they won't stop sending me emails that I never signed up for. If they go back to the old formula I will consider to come back until then I'll go somewhere else. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeth - We’re truly sorry that our enhanced products did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
They will not let me cancelI've tried to cancel and this is a scam. They just keep sending and charging. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacqueline - Thank you for sharing your feedback. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |