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Color Set
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66,591 Verificado Comentarios de clientes |
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Bien à appliquer , décevant dans le tempsLa coloration a été facile à appliquer , le résultat sympa , par contre on m'avait dit que la coloration s'estomperait après plusieurs shampoing ( une vingtaine il me semble ) , or , elle est toujours là et bien ternie après 2 mois et demi. J'avais même demandé conseil à un coloriste par email qui m'avait dit d oser( j'avais bien précisé que je me mariais 2 mois et demi plus tard et que je voulais avoir retrouvé ma couleur naturelle ) , or , non , même après plus de 30 shampoing , j'ai toujours une couleur ternie , et je vais devoir me teindre les cheveux ton sur ton pour retrouver mon ancienne teinte , donc je suis un peu déçue d'avoir pris conseil pour que ça ne soit finalement pas ce qui était dit. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaire J. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons remédier à cette situation afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
AllergicA second box arrived, surprisingly: I had just tried my trial box and erupted in a rash wherever solution met my skin. The personalization is nice, but I would prefer to spend less and buy color without my name on it at the drug store. They deliver, too. I don’t mean to sound negative, it’s only because my head itches like crazy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBonnie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Color faded quickly.I have used Esalon on and off for years, and raved about it to friends and family. The last few orders, unfortunately left me unsatisfied. I actually skipped my last order to try some other brands. Good store bought color looked and lasted about the same amount of time as my esalon color. I forgot to skip my next order, so there is one on the way. My last one. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGail - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Horrible colorMade my roots way lighter then the rest of my hair, and in the sun it’s a very light color. I wouldn’t recommend to anyone 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMercedes - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not worth itGreat packaging and marketing! The products itself was terrible, did not cover even one of my greys, in fact it didn’t even cover the lighter colour I had on my roots! Very disappointed, I followed the box instructions to a T and my hair literally came out as if I just had a plain old shower. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHannah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Deckt nichtFarbe deckt keine grauen Haare 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSabina T. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Package never receivedGood Morning, I never received my most recent hair color package. Thanks, Kaitlin 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaitlin - We are so sorry to hear that your order has not arrived. Please check your inbox for an email from us to follow up with your missing order. |
Doesn’t stay on the greyWithin 3 days the color washed off my grey. My hair looked washed out and raggedy after 2 weeks. I want to like this but it is too expensive for my hair to look so awful. I’m going back to L’Oréal. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
It didn't cover any gray hair.Everything was pretty neat and cool except it didn't cover any gray hair, even though I choose something that is supposed to cover it. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRin - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
This company can’t even get black rightI decided to give this company a try as a break from Madison Reed who’s black color has an undertone of auburn that I don’t care for.. Boy do I regret that. After 3 and a half hours coloring, showering, blow drying and styling, my hair looks horrible. if I had to guess the color they sent I would say light brown with red undertones, not even in the same realm as black. I have an event tonight for work that I don’t even want to go to because I can’t wear a hat to hide my ghetto hair colors and to top it off the customer service left me shaking with anger. Refused to refund me both my orders which I used at once time for full coverage then refused to refund the shipping. Don’t just exit out of this website, run and tell everyone you to know beware. These people have no idea what they are doing. Patron Madison Reed, they are 100% better in every aspect. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTessa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern to the best of our abilities. Please let us know if there is anything else we can do to help! |