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Color Set
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66,591 Verificado Comentarios de clientes |
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Love the color; but it dries my hairI love this color/shade, however, my hair has been like straw ever since I applied it. Extremely dry and no level of conditioning or moisturizing seems to help. I won't be using this again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBonita - We're truly sorry that your custom color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Whats the point of a custom service?I explicitly mentioned my thick hair and virgin roots. I got the package and it wasnt enough for my whole head (this service is geared towards people with thinner and lighter hair apparently). I also followed their directions. I have been box dyieing my hair for years. This is the ONLY time I have ever gotten light roots like a damn band. And it did nothing to my lower hair. I did mention it was processed and gave a picture of its current color. Anyway terrible. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Medium brown came out blackI was trying to go from a blonde shade to a medium brown which is similar to my natural color. They gave me a color tint to fill my hair before dying it, which I did. I don't know how this happened, but the dye made my hair completely black. I emailed esalon and left a note for my colorist, but didn't receive much support other than use a clarifying shampoo or a color corrector. I did end up using a color corrector and now there are some hollow spots in my hair, but it is mostly brown. Overall I'm really disappointed with the lack of support from this company. I also don't think a color tint was enough for a color fill. Wish I could get my money back. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRichelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Changed my previous review which was excellent to 2 starsI have read the other comments and the members who have been using your product for years seem to be disappointed as I am. This new formula leaves red highlights and fades as well as doesn't cover the greys. Please go back to the old formula. I use to get compliments all the time about the color and the shine and since you've switched I have not heard any comments. This new dye formula isn't even close to how good the dye was before you switched. They have sent me free dye to try and make the color better but it still isn't as dark or as shiny as with the old dye formula. I hope you switch back to where ever you were getting your dye product or formula. People didn't even know I dyed my hair and when I told them they wanted to know what kind I used. That doesn't happen now. I have been a member since 2015 at least and it's a shame the changes your making. You had a great product and it made it worth spending the money and now the only difference is that it still doesn't damage the hair quite as much as the store box brands. The color is dull, doesn't cover greys well and washes out quickly as well as leaves awful red highlights for those of us with dark brown hair. Please switch back to what ever kind you were using before. Finally got the darker color I was looking for but it fades and doesn't cover greys like it use to. Please switch back to the old formula. It seems like a lot of people are having the same trouble with the fading and the roots not being the same color as the ends. 4 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Wo bleibt meine HaarfarbeWurde von Ihnen am 2. April verschickt und ist bis heute nicht angekommen. Ich bitte um Rückmeldung, Jana Lohss 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJana L. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge. |
Color matchHi! I am very disappointed I asked to match my current color and whole crap it wasn’t even close! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not come ver my grayI have received 2 shipments. The first did not cover my gray so I thought maybe I didn’t follow the directions carefully so I gave it another shot. The 2nd time did not cover my gray either. Followed the instructions to the tee! Not satisfied with product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShannon - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Is this a new formula?I have been a customer for 9 years but lately my colour fades really quickly and does not cover greys as well as it once did. Is there a formula change? When the colour fades it leaves my hair really brassy too. I have little shine and my hair feels drier whereas before I always had well conditioned hair after a colour. I’m so disappointed as I’m going to have to rethink my options. 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Catherine: We are so sorry to hear that your hair color is fading quickly. We'll be happy to review your formula and make some changes to improve the coverage. Please check your emails, we've just contacted you. |
Bien à appliquer , décevant dans le tempsLa coloration a été facile à appliquer , le résultat sympa , par contre on m'avait dit que la coloration s'estomperait après plusieurs shampoing ( une vingtaine il me semble ) , or , elle est toujours là et bien ternie après 2 mois et demi. J'avais même demandé conseil à un coloriste par email qui m'avait dit d oser( j'avais bien précisé que je me mariais 2 mois et demi plus tard et que je voulais avoir retrouvé ma couleur naturelle ) , or , non , même après plus de 30 shampoing , j'ai toujours une couleur ternie , et je vais devoir me teindre les cheveux ton sur ton pour retrouver mon ancienne teinte , donc je suis un peu déçue d'avoir pris conseil pour que ça ne soit finalement pas ce qui était dit. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaire J. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons remédier à cette situation afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
AllergicA second box arrived, surprisingly: I had just tried my trial box and erupted in a rash wherever solution met my skin. The personalization is nice, but I would prefer to spend less and buy color without my name on it at the drug store. They deliver, too. I don’t mean to sound negative, it’s only because my head itches like crazy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBonnie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |