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Color Set
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66,591 Verificado Comentarios de clientes |
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Bottle not tightened before shipping, box was leaking, cant use.Bottle not tightened before shipping, box was leaking, cant use not enough toner. This hasnt happened before. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPamela - We truly apologize that the your order arrived damaged! We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Couleur demandée non obtenueHélas un beau packaging mais résultat pas au rdv. J'ai demandé un cuivré que j'ai l'habitude dz réussir sur ma couleur naturelle et au lieu de ça j'ai obtenu un rouge Carmen pas du tout tendances. Alors que j'ai bien mis en commentaire que je voulais un cuivré lumineux 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSaliha H. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. |
Terrible color and quality. CancelingThe color left my hair dry and brassy. Going back to my original color with Madison Reed. Also company provided no notification of automatic subscription. Support call finally got me resolution but via condescending support rep 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not impressedOrdered dark blonde (copper ash) there was definitely copper in there, was hoping for a lovely dark blonde, ended up with Auburn. Was not impressed at all 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Fiona! Thank you for sharing your feedback with us. We are so sorry to hear that the hair color didn't meet your expectations. Please check your emails, we've just contacted you to help you further. |
Went from good 2016 to terrible 2022Color match is not good. One month it is red, next when I state I DO NOT want red they make it black. Terrible colorists! Now I haven’t even washed it once and the gray is showing and the grays are the ONLY reason I am using this. Totally disappointing! 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMartha - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Getting betterI like the products and the ease of getting everything all ready measured with instructions. Too light and turning orange after 1 wash. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCharmel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
GreyMy grey doesn’t cover well. It might last until my second shampoo which is about 6 days. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSue - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DisappointedI have been using esalon hair color for quite awhile now. Usually I love the results but yesterday when I did my hair, it covered my new growth fine but didn't cover my grays well at all. I did it the same as I always do according to the directions but for some reason in natural light especially I have alot of grays. Normally I love the end color. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Darker than desiredCoverage great, pleasant scent But color is way darker and more red than copper. Not happy going into summer with such a dark color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMoss - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nice color but gray wash of quicklyThis time I did everything right and I love the color but still it doesn’t cover my greys in front so we’ll. After 2-3 washes I already see a difference in color and greys are coming 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAga - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |