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Color Set
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66,591 Verificado Comentarios de clientes |
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Ruined my hairSo unhappy, ordered a light brown mahogany copper colour, my hair was a bright copper beforehand. Turned it a dark red/brown, mucky looking. Devastated as it took so long to get my hair to that shade and now it's ruined and will cost me more money to fix. Would give zero stars if I could. Even the hair colour in the bottle was dark purple, I rechecked the colour over and over and all said "light brown mahogany/copper. * AVOID AVOID AVOID * Edit to reply: No I haven't been helped or contacted by anyone. Disgraceful customer service. Minimum you could do is contact unhappy customers to refund them. The cost this will be to get fixed!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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HindsightI was hesitant to try your product although I have heard amazing reviews from podcasters. I haven't tried to color my hair at home in 25 years. I had a terrible result. But I take partial responsibility but also found the directions poorly done. First mistake, when asking "for your natural color hair", I completed the color choice chart, my natural color's lightest choice was SO dark that I bumped my self up to the least blondest of what seemed the right color. * I think in doing this I choose too light of a bleach and the results were penny copper. ** It was pretty horrifying. Another error is I felt like there was so much mixture that I didn't need to mix it all and put it all on my head. So I left some back. ** I should have mixed it all and only used what I needed. (this could be stated in the directions too) The final big misunderstanding came with the application. I was given a brush and instructions to choose to use the brush or apply directly to the hair. There was no further instruction as to why I would choose one over the other. Which tool is best for my desired results and how to use the brush tool. All and all the top of my head STILL is copper colored but tolerable and much less offensive and I learned a lesson. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStacey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray rootsI did not get the color I expected. My gray roots never colored. They became blue. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaite - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No changeI was so excited to get my color and try it out, but after I went through the whole process, there was literally no change at all on my hair. The roots were still grayish and the overall color didn’t change at all. It’s frustrating because I don’t want to over process my hair, so I’ll have to wait 8 more weeks before I try to fix it. It’s especially disappointing because I wanted something fresh for our anniversary, but it is just the same color with roots showing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair colorI didn't really care for this hair color. It didn't colr my grey temples & faded quickly while being outside. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ChangedI was really happy with my Custom Colour Set until last one. Just dyed my hair, followed instructions as always and it covered ZERO grey hair. Really disappointed! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Maja! Thank you for contacting us. We are so sorry to hear that your last color didn't meet your expectations. Please check your emails, one of our colorist has contacted you to help you further. |
Tenue de la couleurMalgré des shampooing pour cheveux colorés, ma couleur n'a tenue que 2 semaines pour 5 shampooings. Déçue. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSylvie W. - Merci beaucoup pour vos commentaires. Après vérification de votre profil, nous constatons que nos experts coloristes ont déjà travaillés avec vous pour ajuster votre coloration sur-mesure. N'hésitez pas à nous contacter si vous avez des questions. |
Not the color I expectedMy hair is clown wig red. I expected a medium brown copper. Disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErika - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
ColorI get medium brown. Now it is coming out red, plus fades out really bad. What's happening 😕 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMargarita - We’re so sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Really wanted to like thisColor that was sent did not cover all the greys, mostly on top. Turned a reddish tint, I guess I should of not gone with a little golden. My hair is really dry after coloring. Sent two, can't use the second one. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |