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Color Set
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66,591 Verificado Comentarios de clientes |
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What happened eSalon?You used to be so great and reliable, now your formula has changed, and won’t cover greys. I’ve been a loyal customer for many years, but now I have no choice but to find a new hair color supplier. You should have never messed with your original formula. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlexandra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ColorColor was supposed to be light golden brown and it is more like medium golden brown. Way too dark. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Perfect colour but...Great colour, however washes out fast. After 3 washes my hair is already lighter and the colour does not seem to be sticking 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Lisa! We are sorry for the inconvenience with your hair color. Please check your emails, we've just contacted you to help you further. |
Horrible ProductI bought the permanent gray coverage. It did not cover the gray. I didn't even dye my hair in some areas. I've dyed my hair for years and have never had an issue. I would not recommend this product to anyone. Waste of money. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
brassy orange colorI wanted to love this kit. I color my hair at home often and never have issues. Unfortunately, that wasn’t the case with this kit. I specified I needed all over color as I was going a shade lighter. I was sent a “roots only” kit. The color was way off from what I requested. It was to be a medium blonde. It turned my roots a weird brassy, orange color and completely dried out my hair. I utilized the enclosed shampoo and conditioner hoping this would combat the dryness. It didn’t. I couldn’t even get a comb through my hair without a heavy dosing of leave in conditioner, which is not normal for my hair. I’m very disappointed and won’t be a return customer. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wäscht sich sehr schnell rausDie roten Farbpigmente waren dieses Mal nach nur ein paar Wäschen fast ganz verschwunden. Ganzes Haar sehr trocken. Schade! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKate. - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Still waitingI haven’t received it yet . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurie - We're truly sorry to hear that your order hasn't arrived! We have reached out to you via email to see what we can do about remedying this situation. We value every client and look forward to providing you with your color soon. Keep an eye on your inbox for more details. |
did not cover graysmy grays were not covered and i did it twice bc i some had leftover in the bottle 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Vieeel zu wenig Produkt, Flüssigkeit.Für was gibt man eigentlich an das man, Frau sehr lange Haare hat, wenn dann in der Bestellung nur so wenig Haarfarbe ist das man sich knapp 1/3 der Haare färben könnte. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara E.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Used to be a five…Recently the colour fades extremely quickly on my grays. It acts like a semi-permanent rather than permanent colour. Such a shame, it was fabulous before! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Tamara! We are sorry to hear that your custom blend fades sooner than it should. Please check your emails, one of our colorist just contacted you to help you further. |