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Color Set
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66,655 Verificado Comentarios de clientes |
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AgreeI totally agree with previous comments that something has changed. My gray coverage lasts 2-3 weeks tops. Extremely frustrated. I wonder if it's worth it any longer? I have had to go to a hairdresser in between to touch up b/c I no longer trust this product to last. Could you please be transparent and tell us what has changed? With covid and lack of consistent suppliers, I'm sure you were affected as well, but come on!! 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Does not cover grey.I told the customer service person to cancel my subscription but she kept wanting me to talk to the colorist. I am not going to keep paying for a product I’m not satisfied with. The 100% guarantee is not true. 3 boxes came and no offer of a refund for poor grey coverage. I shouldn’t have to repeat to a colorist that grey is not covering when the original ask was grey coverage. I also did not sign up for a subscription. I ordered just to try the product out. Then I got another box and another one is on the way. I had barely used the 1st box. Without getting feedback if the 1st box was satisfactory they send more boxes. That is poor customer service and lack of concern. There is nothing 100% guarantee about this. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGrace - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Grey coverageThe color for grey does not last, for me, longer than a month. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRandi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
they charge you when they want todont buy this product, they charge your card anyways despite me filking out information to stop my plan. I am very annoyed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTasneem - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
It was okI was not as impressed as I wanted to be. After my previous online color provider closed leaving me with only a few options besides drug store color, I decided to try eSalon. Color was not as dark as I thought it would be and it seems to be fading faster than the other color I used. I decided to change my color to darker, so we will see how that color is. They were fabulous when I asked to go darker. I will give it another go to see if I have better results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Colour wasn't what I asked for :(The set was nice but the colour wasn't what I asked for. Not as saturated/red as I hoped for, and was lighter than I expected 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJayme - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Quality ReducedI have been eSalon customer for many years and I was happy with the product until recent months when I started to experience that the color was not sticking for even a week period, after the first wash the color started to go off the roots and within the next couple of washes the gray roots are obvious. During the dying process, I keep the color for an extended period of time on my hair in order for the color to stick around but with no success... it is disappointing now! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosN. ANZ - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
KatastropheNachdem meine erste Intensivtönung super war, wollte ich die exakt selbe Farbe als feste Färbung übernehmen. Leider ist die Farbe eine Vollkatastrophe (orange statt braun) & hat nichts mit der gehabten Intensivtönung zu tun. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra G.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Gray coverage is lackingI like the whole concept of eSalon but I don't get the complete gray coverage around the frame of my face. So frustrating. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLoree - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Still need better grey coverage. color is not sticking to grey as it should.Please adjust for next shipment of 6/23. Need better grey coverage. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |