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Color Set
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66,655 Verificado Comentarios de clientes |
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Color is TOO DarkI do not understand what happened, but as you can see in the picture, the root only coverage you provided is way too dark. It covered my frayed with not problem but now the rest of my hair doesn’t match. Pls refund my money and discontinue my subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBernadette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointingThe coverage of this is really poor. I followed the instructions to the letter and have still clearly got roots and grey hair showing. The colour on the lengths of my hair is patchy (at best) and the colour didn’t colour the red tones in my hair (despite me asking the colourist if it would) so I now have brown hair at the top and dark red in the lengths. I’ve had better results from a shop bought box of dye at a 1/3 of the price. There’s been no offer to help rectify this problem just a credit on my account for the same item. I can’t see how throwing the same dye at it is going to change anything? I’ll still have brown roots and red hair. Just really, really disappointed that no one is willing to help. So much for 100% happiness guarantee 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Christina! Thanks for sharing your feedback with us. We are so sorry to hear that your color didn't meet your expectations. Please check your email, your colorist has contacted you to help you further. |
Ruined my hairI have requested my 2nd colour set to be a little bit lighter than my previous colour however I was very very disappointed as it makes my hair orange especially during the day. It is not ash brown as I want it to be. The formula made my hair so brittle and very very dry. Very disappointed and will no longer renew my subscription especially they’re increasing the price! I’m afraid it’s not worth it. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Imelda! Thank you for contacting us. We are sorry to hear that the hair color didn't meet your expectations. Please check your emails, we've just contacted you to help you further. |
Awful colorI asked to have less red and ended up with with a totally different color than my previous order. Went from med-dark blonde to a few shades down from black. What a mess, I could cry. 😫 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValerie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Wrong ColourMy plan said medium golden brown and and I have ended up with very dark brown flat hair with no golden tones at all. It looks awful and I am so unhappy. I expect something to be done as it has obviously not been done correctly. Jan Bullock 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Jan! Thank you for contacting us. We are so sorry to hear that the color didn't turn out as expected. Please check your emails, your colorist will contact you to help you further. |
Embarrassing ColorAfter coloring my hair, following the directions, I had an obvious line where my greys had been. Where the grey was is now a reddish/brown, then a distinct line and then the brown color my hair should be. I colored it in coordination with a hair appointment and was mortified my hair looked like it did. My stylist asked what happened. And we can fix it now with damaging my hair. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
HorriblePas la même teinte que la fois dernière. Un même produit pour faire les racines et les longueurs, je me retrouve avec une couleur pas du tout unie : cuivre sur le dessus et orange sur les pointes ! Je file chez ma coiffeuse pour rattraper ce massacre ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCaroline - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue ! Notre garantie eSalon Coloration heureuse est primordiale pour nous, et nous travaillerons avec vous pour réaliser vos objectifs couleur, nous vous contacterons par email. Merci encore pour votre commentaire. |
Popped redI asked for an ash based color. It still turned red . Didn’t last longer than store bought color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosApril - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
TerribleRelieved I did a strand test, my hair turned orange, won’t be using again. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Syra! Thank you for contacting us. We are so sorry to hear that your strand test didn't turn out as expected. Please check your emails, your colorist will contact you with the solution. |
Root coverageThis go around the color didn’t stick to my gray roots well. Overall on the hair it did but not to the gray roots. I left it in longer this time too just to be sure and i still didn’t hold well. Why is that? 1 de 1 personas encontraron este comentario útil. ¿Y tú? |