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Color Set
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66,655 Verificado Comentarios de clientes |
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Not for blondesI have used e-salon twice now & sadly will not be using again. I have darker blonde hair which lightens very easily. I was hoping that using e-salon would help me maintain a blonde I love, but it wasn't in the cards. The first color made my hair almost grey-green at the ends (too ashy of a color). I requested an adjustment & the new color is more yellow then blonde and does not look natural at all. Everyone who I spoke to was super friendly though, and the boxes were delivered nicely with easy instructions - I just think my hair needs a different system to achieve a color I am happy with. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosThank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. Thanks again for reaching out and giving us a chance to help you reach your color goals! |
This one didn't do the jobI wanted to note somewhere that this color formula just didn't cut it this time around. While it got rid of my dark dark roots it did not cover up my grey. Most my grey is at the hair line around my face and I think this formula was just too light in the blonde category to be able to get rid of the silver/grey hairs around my face. Just want to make a note for next time so I don't order the same formula again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DéçuJe suis déçu malgré un packaging et un produit qui me semble parfait. La couleur ne correspond pas à ce que je voulais. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine T. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration Heureuse est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire ! |
They don’t covered my hair grayI applied the color and wait for 45 minutes and they don’t covered my gray hair, by other way my hair was so soft 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Waleska - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color way off ...While I had agreed to try this color .. I had not agreed to monthly auto ships . I will be returning this color and reporting the consonant to the Better business bureau . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe’re so sorry to hear that your color didn't turn out as expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we would love to work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly value your feedback. |
Welcome to blorange.My hair looks like a basketball after using this product. The neutralizing rinse that I also bought? Does nothing to assist. It'd be funny if I didn't look like Tigger right now. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to assist! |
Not getting grey coverageI'm not getting the grey coverage, once i color it shows I've color everywhere, but once I wash out the color after 35 mins to 1 hr., it still shows grey around my face and temples. I've tried the spray Camo Mist copper strawberry and it just shows like I sprayed red dye around my temples, so I'm ordering another spray hopefully with more of a golden tone than just red dye, BUT IS THERE ANYTHING THAT CAN TAKE CARE OF THE GREW AROUND MY TEMPLES AND FACE THAT WILL LAST LONGER THAN 1 WASH??????????? 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzanne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application and by the Camo Mist in your previous order. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not even close to dark brownThey adjusted it and it still is not 'dark' brown. They are playing games with loose definitions. Maybe they are trying to save on expensive ingredients like pigments. Go to the salon ladies. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very DisappointingI have coloured my hair many times and always do the safety tests . Since using this product my hair is dry and matted despite using a top quality conditioner. My scalp is also uncomfortable at times . The colour is also poor with elements of yellow and is patchy in places. I carefully followed all the instructions to the letter. Extremely disappointed and hope it grows out asap 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello John - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Looked patchy and didn't cover my greyI have some grey hairs, not too many but this colour didn't seem to cover them. I want to give e-salon another try and hope that it's better this time around. The packaging was gorgeous. I also worked with different timings until my greys were covered but it didn't seem to work and I'd prefer to have my hair dark brown without the mahogany. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Leanne! We are sorry to hear that your color didn't meet your expectations. Please check your emails, your colorist will be in touch to provide a solution. |