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Color Set
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66,591 Verificado Comentarios de clientes |
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CoverageI have been using your product for man years but I have noticed they the quality is not as good anymore, firstly there is not enough colour and also it does not last as long or cover completely. I would Like an explanation on this as it is not cheap to buy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Samantha! We are so sorry for the inconvenience with your last few colors. We'll be happy to review your formula t provide a solution. Please check your emails, we've just contacted you. |
HorribleThe light brown turned my hair black. Had to use a Colour remover. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeckie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not the color I wantedHair color only lasted one week. Spoke to a colorist who said I couldn't get the color red I want and have any gray coverage so switching back to Loreal or Clariol for Red or Mahogany with gray coverage lasting 3 weeks. Waiting for product to return to sender. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDe Pa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t workWaste of money. Didn’t color over my hair, I it was copper should’ve been easy to do. The darker color on the roots held which looked even worse because my hair was still copper with dark roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Amanda - We truly appreciate your feedback! We're so sorry to hear you did not enjoy your results. Upon reviewing your profile, we see that you are currently working with one of our Color Experts via email to resolve your concern. Please let us know if there is anything else we can do to help! |
Turned hair reddish colorThe "colorist" did not do their job very well, because the top of my head (hair) pulled red/orange! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Kelly - We greatly appreciate your feedback and are so sorry to hear your color didn't work out for you! Upon reviewing your profile, we see that you've been in contact with one of our representatives via email in regards to your results Please let us know if there is anything else we can do to help! |
Color is TOO DarkI do not understand what happened, but as you can see in the picture, the root only coverage you provided is way too dark. It covered my frayed with not problem but now the rest of my hair doesn’t match. Pls refund my money and discontinue my subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBernadette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointingThe coverage of this is really poor. I followed the instructions to the letter and have still clearly got roots and grey hair showing. The colour on the lengths of my hair is patchy (at best) and the colour didn’t colour the red tones in my hair (despite me asking the colourist if it would) so I now have brown hair at the top and dark red in the lengths. I’ve had better results from a shop bought box of dye at a 1/3 of the price. There’s been no offer to help rectify this problem just a credit on my account for the same item. I can’t see how throwing the same dye at it is going to change anything? I’ll still have brown roots and red hair. Just really, really disappointed that no one is willing to help. So much for 100% happiness guarantee 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Christina! Thanks for sharing your feedback with us. We are so sorry to hear that your color didn't meet your expectations. Please check your email, your colorist has contacted you to help you further. |
Ruined my hairI have requested my 2nd colour set to be a little bit lighter than my previous colour however I was very very disappointed as it makes my hair orange especially during the day. It is not ash brown as I want it to be. The formula made my hair so brittle and very very dry. Very disappointed and will no longer renew my subscription especially they’re increasing the price! I’m afraid it’s not worth it. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Imelda! Thank you for contacting us. We are sorry to hear that the hair color didn't meet your expectations. Please check your emails, we've just contacted you to help you further. |
Awful colorI asked to have less red and ended up with with a totally different color than my previous order. Went from med-dark blonde to a few shades down from black. What a mess, I could cry. 😫 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValerie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Wrong ColourMy plan said medium golden brown and and I have ended up with very dark brown flat hair with no golden tones at all. It looks awful and I am so unhappy. I expect something to be done as it has obviously not been done correctly. Jan Bullock 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Jan! Thank you for contacting us. We are so sorry to hear that the color didn't turn out as expected. Please check your emails, your colorist will contact you to help you further. |