|
Color Set
|
66,591 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Color very dullIt covered the grey but the color was very drab and dull. I expected more. I will not be ordering any more color. I also broke out in hives. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosRhoda - We truly appreciate your feedback! Upon reviewing your profile, we see that you are working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
What happened?I never write a bad review, but my last order was a nightmare. My developer was open and leaking, and after coloring my hair, it was dull with no color at all. I went to my stylist a day after I colored and she commented on how dull the color was… I had just colored it the day before. I’m usually very happy with my color, but something was wrong with my order. Esalon is not the same…. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJoy - We truly appreciate your feedback! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Just okIt wasn’t bad but it also wasn’t good. My colour turned out a bit orangey and not what I was expecting. Everything else was good and the packaging was really nice. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHello Charlotte - Thanks so much for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
No gray coverageAlthough it was a nice package, that makes me feel like a salon hair color, the gray coverage was awful, so my gray hair did not get the color as well as my natural hair. The product was soft and gentle on my hair so no damage but no coverage, therefore I do not recommend it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHello Zahra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Nur kurzzeitiger EffektLeider ist die Farbe wieder komplett herausgefallen. Es sollte eine Farbkorrektur sein um den rot/Gold Ton zu entfernen. Jetzt ist er nach nur 4 Wochen wieder komplett da. 1. Färbung war vom Farbton perfekt. Ich war begeistert. Zweite komplett anders und das bekomme ich jetzt nicht mehr weg. Die dritte hatte nur einen kurzfristigen Effekt der nicht so war wie die erste Färbung. Er hat lediglich eine Farbe darüber gelegt um den goldTon zu neutralisieren, die mit jeder Haarwäsche mehr und mehr heraus viel. Schade. Ich bin sehr enttäuscht darüber. Und es ärgert mich , da ich meine Haare wachsen lassen wollte und jetzt das Gefühl habe um den Ton wieder neutral zu bekommen… sie abschneiden zu müssen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAlexandra L.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Didn't do anything at all to my hair whatsoeverNothing. Failed entirely. Just removed some condition, no change in colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMegan M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Seit 2019 Kundin, aber leider seit der letzten Bestellung sehr unzufriedenIch bin seit 2019 Kundin mit einem Flex Abo und war bisher auch sehr zufrieden. Leider war ich mit dem letzten Farbset sehr unzufrieden: Die Farbe war eher wie eine Tönung, d.h ich musste nach 2 Wochen wieder nachfärben, das Shampoo roch sehr perfümiert, ebenso wie die mitgesendete Spülung. Zum Glück hatte ich noch ein älteres Farbset von Esalon auf Vorrat, welches noch die alte Qualität hatte. Ich werde mir die nächste Lieferung von Esalon genauer anschauen und schauen, ob die Qualität wieder stimmt und die Farbe wieder länger hält. Andernfalls muss ich wohl mein Abo kündigen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosGloria S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Bad hair dyeThis was a total fail, I asked to lower the copper and I have copper hair on my roots since it was retouch. Blond highlights and golden brown hair. I have to spray my hair with brown spray so I won’t color again and damage it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHello Roselen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Formula changed???I don’t know if they change the formula but my gray is not covering all the way, this is the second box I’m using having same issue 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHey Olga - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did the formula change?I've been using eSalon for a few years now and only recently started having a problem with the color not lasting more than a week in my hair! This is only with washing with the given shampoo and conditioner 2X one week. I love the color but EXTREMELY disappointed with the results! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHello Vanessa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |