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Color Set
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66,637 Verificado Comentarios de clientes |
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Still no gray coverageThis was my second try with eSalon and I still can’t get gray coverage. I followed directions, really focused on the hairline and timed it. Gray still showing. I’m going to cancel my subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Keeps trying to charge meIt says my ordering has been turned off yet every month they try and charge my card different amounts. What do you have to do. After the color was very wrong twice and contacted customer service they are still charging me card that doesn’t go through but enough is enough 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color is ok! I guess I’m not explaining myself correctly!I had the color adjusted and it still isn’t what I’m wanting. I guess I’m not explaining myself clear enough! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair colorWanted red hair. I just dyed my hair brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWendy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
This company used to be amazing, now has gone downhillI have asked for a light colour as my original colour is white. I kept getting a base of dark brown, whilst I was hoping to gradually go lighter and lighter. Phoned and talked to a colourist who promised to swap the base to a Light Brown and still got exactly the same colour that comes nearly black. I had to cancel my subscription. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Veronica! We are sorry to hear that your hair color is not what you have expected. Please check your email, we've contacted you to help you further. |
Nicht zufriedenGut fand ich, dass der Kundenservice schnell reagiert hat und die Farbe angepasst wurde. Die Farbe ist jedoch nichts für meine Haare. Schon beim ersten Mal waren meine Haare danach trockener und irgendwie gummiartig. Das Ganze verschlimmerte sich dann beim zweiten Versuch. Ich musste mir fast 10 cm abschneiden lassen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDina - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir möchten zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Wrong colour from what I asked forI asked for a specific hair colour (9.0 Light Blonde) but was given a hair colour that was much, much darker, and not at all what I had asked for. I wish there was an option to skip the human colour adjuster element and just order a colour without someone meddling with it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Sarah! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, your personal colorist has just contacted you to help you further. |
Dark Beige blond turned out to be BRIGHT ORANGE!The instructions were easy to follow, and the packaging was very nice. The end result was the worst home dye job I’ve ever had. I followed the instructions to the letter and my “dark beige blonde” turned out bright orange. I’ve tried every trick to lessen the orange, and it’s not as bright but still very orange. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosApril - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula to better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. Thanks so much for reaching out! |
Didnt cover graysI followed the instructions. But most of my grays didn't get coloured. And the Grays that did get coloured has more of a purple tint. Now my roots look light compared to the rest of my hair. I don't like the results. It is not worth the effort. Box die which I have used in the past seems to do a better job and is faster as well. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Diya! Thanks for stopping by. We are truly sorry to hear that your hair color didn't meet your expectations. Please check your emails, your colorist has contacted you to help you further. |
Hair colorIs it possible for hair color to be affected by the heat in transit? I wasn’t able to apply the hair color until last week. I was out of town but had people picking up my mail. I always follow directions. My roots are an auburn color now. It’s not supposed to be this way. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe're so sorry to hear your latest color did not turn out as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details! |