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Color Set
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66,615 Verificado Comentarios de clientes |
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Didn't cover all my greysI feel I was a little harsh in my initial review, the colour was slightly darker than I had wanted and what I had in mind however maybe I didn’t express what I wanted clearly or was being unrealistic with what was possible, my one gripe is it didn’t cover all my greys I don’t have a lot but some at the roots and sideburn area although most covered there was a few that didn’t and I found the coverage didn’t last as long but I usually use 20vol developer in the salon and this set came with 10 vol with no option of changing them 20,30 or even an option to buy. Colour leaves hair really smooth and doesn’t leave a strong smell and everything you need is provided gloves, shampoo, conditioner, stain guard and stain remover. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Not happyI don't think you sent me the correct color. I went to dye my hair and the color in the bottle was black. I threw it away. I would like a refund. I tried calling but you were not available as it was on the weekend. Very disapointed! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Jean - We’re so sorry to hear about your experience. Our eSalon Color Happiness Guarantee is something we'd like to work with you to resolve this matter. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Doesn’t lastWhy, oh why E-Salon did you change your formula? I love my color but it starts to fade in less than 2 weeks. I use your shampoo and products and it still doesn’t last! Very disappointed in the last year. May have to look elsewhere for my hair coloring. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Not right colourThe first colour I had was great but this one was too dark and I’ve had to go back to the hairdresser to correct Really unhappy and cancelling my plan 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - Thank you for sharing your experience! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
It's fineIt dyes my gray hair. It doesn't really make my hair purple, it's much darker than I wanted, and it leaves colour on my towels.....but I'm not gray so hey 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Clare! Thanks for sharing your feedback with us. Your colorist will be in touch to help you achieve the color that is right for you. Please check your emails. |
Not happyUnfortunately this came out nothing like the colour it promised. It has left my hair so dry and frizzy. I was so excited to try out the colour and followed the instructions to the letter, my daughter put it in for me.I'm so disappointed. I'm now left with an ugly colour and hair in bad condition. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMel – Thanks for sharing your experience, we are truly sorry to hear that it didn't match your expectations! All eSalon orders are backed by our Color Happiness Guarantee, and we would love to reformulate your color! We have emailed you, so that our Licensed Colorists can work on a color closer to what you desired. |
Still not great at covering the grey at the hair line!With the two orders I have received neither the original or the reformulated color covers the grey at the hairline as good as the cheap color. I love the color, but I will give this one more order and if it is not better at coverage I will cancel my order. I really love the color, but not happy with the grey coverage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn’t workI totally followed the instructions but instead of getting the colour I asked for I now have jet black hair. Really disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Michelle! I'm sorry to hear that your color didn't meet your expectations. Please check your email, your colorist has contacted you to help you further. |
MessyI just got my first order of color today and when I opened the box, both of the color bottles had leaked. It doesn’t appear to be a lot but I ended up with color all over my hands and the instructions had color on them, making them hard to read. I wasn’t expecting such a mess. I am a little disappointed out of the gate. I hope the color works out better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTamela - We're so sorry to hear your first order arrived damaged! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
Useless dont waste your moneyMy colour washed out of the grey areas of my hair in 2 washes. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Shirley! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we've just contacted you to help you further. |