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Color Set
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66,655 Verificado Comentarios de clientes |
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Didn’t color my GreyFollowed all directions - I was clear that I wanted to cover my Grey - I think it needs to stay in for longer than general instructions asked for . So disappointed as was so looking forward to this ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not the bestMy hair looks better with store bought dye at half the price. I don't think I'll try this again. Did nothing. I could have not colored my hair and it would have looked the same. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Cheveux blancC'est dommage que même en suivant bien les indications indiqués la couleur ne couvre pas complètement les cheveux blanc.😔😔 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBadia R. - Merci beaucoup pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous soyez déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous ! Nous travaillerons avec vous afin d'atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. |
TOO BLONDEThe color was too blonde and not enough Red. My roots were strawberry blonde and the ends were much more vibrant. The color was not as expected like before. I had a bit of "hot roots" and there is a clear line from roots to ends. My hair also seems very dry since coloring. When I first started using this product, I was happy with the results, the last couple of orders have been disappointing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLiz - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Color was different from top of head to endsThe color I got on my ends was the color I wanted (auburn) but my roots did not change color. The top of my head stayed brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicole - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Had to go to salon to fixThe color didn’t turn out at all and had to go to the salon to fix 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTiffany - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Does not give me the purple color I wanted. Not even just a little!I found a picture on the internet to show what color of hair I want. It turned out to be very far from it. Extremely disappointing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBelinda - We are so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very drying - also eSalon keeps charging you without your consent.I ordered this product to try it, no where it was written that I was enrolled in automatic product delivery. eSalon now has charged me for another round of a product that I didn't like. They aren't refunding me my money, and they even picked when to send it to me. I am shocked. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Abonnement sans accordJ'ai reçu a ma grande surprise une nouvelle couleur hors je n'ai jamais souscrit d'abonnement.Je trouve ce genre de méthode froduleuse j'ai commandé un produit et je me retrouve débiter d'un nouveau produit sans mon accord... Inacceptable ! Fini pour moi 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEsther L. - Merci de nous avoir contactés. Chez eSalon, deux options s'offrent à vous ! Si vous passez commande par le biais d’une offre promotionnelle, vous verrez également des informations concernant notre service de livraison automatique, au moment de la validation de la commande. Vous pouvez aussi choisir l'option d'achat unique si vous préférez commander une seule fois. L’un des avantages de notre Abonnement Couleur est la réduction de 20 % sur toutes les commandes. Il est sans engagement et vous gérez absolument tout : la fréquence de livraison, le report, l’annulation, l’ajustement de la couleur… Nous vous avons envoyé un e-mail pour vous expliquer plus en détail et pour voir comment remédier à cette situation. |
PackagingMy package came in their box but not an outer package. Consequently my box was opened perhaps and contents removed or not put in. I was so disappointed and left with nothing in my box and bank 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCassie O.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you have received an empty color kit. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |