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Color Set
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66,655 Verificado Comentarios de clientes |
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Awful!Absolutely awful. The color wasn’t even remotely close to what I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMeranda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Little gray coverageNot so great for gray coverage, at least not for me. Maybe it depends on the amount of gray each person has? My hair after coloring looked okay as far as the color but a few days later my roots were brassy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. |
The box was delivered damaged twice in the last two times!I was very disappointed that the box delivered was damaged. Some of the hair color leaked out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElena - We are so sorry to hear that your last two orders arrived damaged. We have reached out to you via email to see what we can do about remedying this situation. Please check your inbox for more details! |
Did not cover grayI have not had good luck with eSalon. My Colorist contacted me and wanted to see how I liked my color. I was able to say how I was not happy because the gray hairs were not covered. They sent me another formula to try and it did not cover again!!! I can go buy Clairol or L'Oreal Root Touch up for $7.00 and I know it works. I did love the color that the rest of my hair is but not happy that the gray did not cover with this new formula. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. We can confirm your Color Plan is currently off and you will not receive orders from us moving forward. If you'd like to give us a try again in the future our colorist would be more than happy to adjust your formula again to help you achieve your perfect color. Thanks for giving us a try! |
Gray coverage was not as expected!I didn't cover my grays well, they were showing after one wash. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAbigail - We’re sorry to hear that your hair color is not covering greys as expected. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
LeakageMy package arrived today ND th color bottle leaked out in to the box. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPat - We're so sorry to hear that your order arrived damaged! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorMy color still is not shiny like it use to be. Even with using the tint rinse. Also, the grays around my face don’t color. I cover it really good for the longest time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
ColourDisappointed just over 2 weeks and grey has come through quite a lot a shop bought colour lasts longer 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Rachel! We are sorry to hear that your grey coverage didn't meet your expectations. Please check your email, your colorist has contacted you to help you further. |
Rep lied to me about the ingredientsIncredibly angry right now, esalon. Despite what I was told by a rep, the ammonia-free formula is NOT PPD-free. The email assures me that while it's made in the same facility as your products with PPD, the 0% formula is PPD-free. Based on that email, I ordered the product. I just did a patch test, because I always patch test, and I developed a giant hive where the product was applied 10 minutes into the test. I removed the solution, took an antihistamine, and then Googled the product and found out that - guess what - it *might* contain PPD. WHY ON EARTH WOULD ANYONE ADVISE THAT YOUR PRODUCT IS PPD-FREE WHEN IT IS NOT? Do you realize that people can end up in the E/R or die? I carry an epi-pen because of my allergies. I don't even mess with products that contain any form of ammonia or PPD. I want my money back. Shame on you. Beyond pissed off. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Heather - We're super sorry to hear about your experience and are wishing you a speedy recovery. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Limited gray coverageI loved the color, however, the gray coverage was just okay. I also felt that the color faded fairly quickly. The packaging was great and the instructions were easy to follow. I will give the color another try. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKeshia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |