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Color Set
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66,655 Verificado Comentarios de clientes |
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Not the colour I wanted at all !!I received my colour yesterday, I've done my hair by the letter in the instructions , instead of my hair being light blonde , it is now a light ginger! Not the colour I wanted at all !!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Carol! We are sorry to hear that the color didn't meet your expectations. Please check your emails, we've just got back to you to help you further. |
Terrible - total scamAnd still no answer.....it is awful that I cannot change my color on my own. I need to go through some mythical "stylist". I actually didn't not like the color I was being sent so I wanted a new color but was not given a way to change it ..... system only allows a note to be sent to stylist who then ever responds. Good way to make money off customers by sending them stuff they don't want and ignoring their requests. I tried to stop the auto-ship also and cancel but now it looks like that didn't even happen. Apparently they do whatever they want.....geez. Total scam. Interesting....now I am trying to publish my review and it saying over and over again I need to "refresh". Then I have to retype it then "refresh" then retype.....so much for an honest review. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheryl - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
PROLONGED ARRIVAL TIMEThe hair color is great. It's always been awesome. But for the past couple of months, the delivery time gets longer and longer. This months order was suppose to ship on 9/6/22... it still hasn't left the post office. Had the same issue last month. I know you're not responsible for the post office but if this continues, each month, I'll stop purchasing. Very frustrating! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBecky - We're so sorry to hear your most recent order hasn't arrived! We have reached out to you via email to see what we can do about remedying this situation. We appreciate you reaching out! |
Awful!Back to my expensive but reliable hairdresser . This stuff is no better than anything you can buy in Boots . Seriously , it wrecked my hair which is blonde / grey . I won’t be doing this again . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Mrs G.! We are so sorry to hear that your custom bled hasn't met your expectations. Please check your emails, we've just got back to you to help you further. |
Won’t Buy AgainI had done the quiz and saw a color I really liked “darkest brown mahogany” which looked like a very dark brown with SUBTLE hints of red. My hair is quite literally purple. All day I had people asking me if I dyed my hair purple. ESalon did offer to send me a new shade but I will be going elsewhere for my dye. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrittany - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Hair colorThe color set basically seems like box dye that you can get at your local pharmacy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGeraldine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Poor grey coverageColor was lovely but it did not cover my grav. Very disappointed since I followed the directions Completely 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJannah - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color Does not lastVery disappointed with this product the color washes out in the first wash and leaves my roots exposed. The second bottle I received started foaming and spilling out of the bottle when left on the counter for less then 20 mins. I have never had hair dye do that to me and I've been coloring my hair for about 20 years. I'm glad it did not ruin my countertop. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. |
Wish the color was better settling in my hairI think the process was made so easily by eSalon, however when I received my package in the mail and began the process, the color was not what I expected it to be. I thought it was going to be a little bit better showing with the description that I gave of my already natural hair. Will definitely purchase again, just wish the color was a little more accurate. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Jade - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Poor gray coverageMy color kit used to cover my gray perfectly, however, for the last several months this has not been the case. I don't know if they have changed the formula, but I will give it one more try, and if it remains a problem, I am cancelling my subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color applications. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |