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Color Set
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66,655 Verificado Comentarios de clientes |
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HorribleThe roots color is amazing but the ends color they gave is gross. It’s bright red orange and is not even the same or similar color as the roots. I look like a freak show. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheila - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. Thanks again for your feedback! |
Doesn’t cover graySadly, I am going to have to cancel my subscription. This is the second time that it hasn’t even touched my gray hairs. I’ve been a customer for a number of years. I don’t know if they e changed their process/formula but it’s not worth the time and money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Vickie - Thank you for reaching out to us here at eSalon! We are so sorry to hear your gray coverage did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Still have graysNot covering gray 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Sent picture and color is way offThey sent me red when I requested copper and sent a picture with clearly copper hair. It was also much darker. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHolly - Thank you for reaching out! We are sorry to hear that your color formulation was not correct and that it came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Made my hair brassy and color didn't takeThis color went on healthy soft virgin hair so the color should have took but all it did was fry my hair and make it brassy. I ordered the dark brown with purple and it went on a great plum color, but it washed out immediately and left a frizzy brassy disaster. I'm disappointed and panicking cause my hairs destroyed and I have to work like this. I don't recommend the product to anyone. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMike - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust to a formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. We value your feedback, and truly appreciate this chance to get your color just right! |
Went blackHave light brown hair with blonde highlights and wanted to go a medium brown for winter. Left this colour on for half the amount of time as stated on the instructions as it started to look really dark. Washed it out and it was black…so so bad will never order again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Lydia! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist has contacted you to help you further. |
keine Grau Abdeckung, zu Dunkel, => zu teuerBin mit dem Produkt und den scheinbar versteckten automatischen Abo nicht zufrieden. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Doesn’t cover my grey.Does NOT cover my grey hair. I now have grey, pinky red, and brunette zones on my head. Will be paying for color correction when I can get back to my stylist. On a positive note, did leave my hair soft and healthy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLouise - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Easy to follow and useEasy to use and followed but the color did not turn out at all how I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I'm tired of giving the benefit of the doubt.Been using this hair color since June 2020. I cannot believe I stuck with it for two years... probably because it was so convenient. I get one good color out of every four. Like many other reviews, the color is inconsistent and even turns my roots lighter at some places. I have very dark hair and use a blue black permanent dye for gray coverage. Some places cover well others appear stripped of all color. Been going back and forth with them for a while. I don't change my routine, wash my hair on a Sunday and do not use any product. The apply hair day on a Thursday so it's not freshly cleaned. I'm so tired of playing this game of will it cover my roots or ruin my hair this time. Found another brand online with far better reviews. Will finally be ending this horrible hair relationship. Not worth the price for quality. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |