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Color Set
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66,655 Verificado Comentarios de clientes |
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No changeEasy to apply color was beautiful but my Grey's were not covered nor my highlights. No too satisfied. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Shannon - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Grey hairThis color didn’t cover my front grey hair 😔 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Jacqueline - We're very sorry to hear that you were disappointed by the gray coverage for your roots. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Every color seems to be wrongI don't know what's going on but I have never had these many problems with my color in the past. Last color was practically black and this color, they sent a color for the roots which is perfect and another color for the ends which is terrible. I look like I have 2 very different colors and my root color looks like I should be playing a part on Hocus Pocus. Not happy! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Still working on getting the color right.Third try to get the red out of my dark blond hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosArlene - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Too darkI had about 3in. of naturally dark brown hair at my roots and the rest of my hair was bleached blonde. I bought the darkest brown (intense pearl) and it was supposed to be a level 3 with like a violet tone to it and my hair looks very very black now with the slightest hint of violet to it, but it mostly just looks very black. Looks like a level 1 almost like a blue black which is not what I was wanting. They had me do a tint rinse of mahogany brown before I colored it. Which didn't seem to have much effect on me for the end result. I would have been happy if it was just a couple shades lighter. It's just too dark. Does not look like a level 3. I know level three is very dark anyway, but this looks like the darkest you can possibly go. It does not look like darkest brown. It looks like blue black 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristin - We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. Thank you for reaching out! |
Made hair brassy/red didn't cover graysThis was a disappointment. It made my hair a dark peach, definitely not the cool beige I was promised. On top of that, it didn't do anything for the grays. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. Thanks for reaching out! |
To darkThis color was nowhere near what I was wanting and it was ashy I don't like ash 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Cindy - We truly appreciate your feedback and we're sorry to hear about your experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Greys back within 3 weeks :(The colour was good. Originally I thought it was a bit dark for me but I've got used to it and I really like the shade! However, I've never used a colour that shows grey hair 3 weeks after application. Normally I get 5 weeks at least from a hair dye. Unfortunately this is quite a lot of grey too :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Elyse! We are sorry to hear that your color has faded after 3 weeks. Please check your emails, we have contacted you to help you further. |
Great quality, less than desired resultThe color seems to be really good quality and everything felt safe and healthy for my hair. The final result of the hair dye just didn’t end up like the picture even though I followed directions exactly. It just didn’t change my color enough. The result is a barely noticeable difference and I wanted more drastic, closer to the picture I chose as reference. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRylee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Leider ungenügendHabe meine Haare gestern mit der Coloration gefärbt und ja ich kenne mich in daheim Haare färben aus. Leider ist der Oberkopf sprich Haaransatz viel zu hell geworden, die anderen Haare dann eben zu dunkel. Jetzt sieht es aus, als ob ich wochenlang nicht gefärbt hätte und der Haaransatz eben rausgewachsen wäre. Wozu schickt man eigentlich ein Foto ein, wenn das Ergebnis dann so ausschaut 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngelika O. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |