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Color Set
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66,689 Verificado Comentarios de clientes |
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Only colored some of my hairI'm so disappointed in this hair color. I made sure to fully saturate EVERY SINGLE hair. (I have severe OCD so there is no "good enough" in my book) I made sure to let it process for the instructed amount of time, which ended up being longer actually because it takes quite a while to color all of my hair. I did everything as the instructions stated but only parts of my hair are colored. Much of it looks like I didn't even put color on it, my roots included. Not to mention the hair dye basically exploded in the bottles. The root color was doing fine for a bit and then all of a sudden it got really hot and started gushing out. The ends color did it immediately after mixing. I had to put them both in bowls where it looked like there was three or four times as much dye as there was when I started. I was terrified all my hair was going to fall out or something but I couldn't exactly stop half way through. As it turns out, I could have and it would've looked about the same. I won't run the risk of using the second shipment I received. I got this product because of the great reviews and it sounded so promising so maybe I just got a bad batch or have bad luck or something because this is probably the worst hair color I've ever used. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTahnee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color and experience! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Coloured my hair darker than describedMy hair was coloured darker than described, after following the instructions exactly. The colour is nice and shiny and has a nice smell, however I am disappointed to have the incorrect colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Alanna! WE are so sorry to hear that your color turned out darker than expected. Please check your emails, your colorist has contacted you to help you further. |
Leider Erwartungen nicht erfülltFarbe ist ok jedoch wurden meine grauen Haare nicht gefärbt 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudith S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Too pricey n not enough gray coverageThis is rip off! They advertise $9.99 I signed up they charge me $9.99 the 2nd auto ship was $34 what a rip off ! I wasn’t aware of the amount charges. Honestly it’s not enough gray coverage . I need refunds I want my money back not satisfied customer. Don’t fall on the advertising!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoyce - We're so sorry for any confusion about our pricing and that your color did not give you the gray coverage that you expected. We want to make this right and will be reaching out to you shortly. Please check your inbox for next steps! Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Bottle damageThere was almost nothing left in the white bottle 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Charline! We are so sorry to hear that your custom blend arrived damaged. Please check your emails, we have contacted you to help you further. |
Fades too quicklyMy color fades rather quickly, my gray coverage doesn't last more than a couple of weeks or so. This last time I used the color, I had a lot of hair fall out. I'm at a loss here. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Eve - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedThe hair color ended up not covering my grays. It turned them a brassy light red color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Merinell - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn’t lastI’ve done this before and loved it however this time it’s not sticking to this gray hair 😭 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaci - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
It does not cover my stubborn gray hairPlease cancel my order this dye does not agree with my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBelen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
CouleurJ ai désire commande une couleur cuivrée bien que n ayant toujours pas ma commande je vois que Léon m’adresse un blond foncé rien à voir avec ma demande 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGill C. - Merci beaucoup pour votre commentaire. Nous sommes vraiment désolés s'il y a pu avoir confusion avec l'intitulé de votre coloration. Nous allons revenir vers vous par email, afin de vous conseiller au mieux concernant votre couleur et la livraison. Encore merci d'avoir choisi eSalon ! |