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Color Set
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66,637 Verificado Comentarios de clientes |
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Not for meI was curious about this product but was skeptical due to my stubborn greys. Unfortunately this did not take well on my greys. I only do 1 brand from the store since many others do not work on me. I dye my own hair for over 15 yrs so am familiar with how to properly do it at home. This was a sad outcome. Not interested to try again but canceling the membership is extremely challenging. I've even sent an email to cancel but no word for days. Hopefully I'll get a response this way. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichael - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
GrayAfter one wash my grey in my temple area starting coming through 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Worst hair color everI went through all the questions with my main concern being stubborn grays. I submitted 3 recent pics showing my hair color is a very very dark brown. I got the initial order and the color came out so much lighter than my hair color and greys started showing after 2 -3 washes. Due to my own negligence I didn’t realize I was on an auto fill plan and received a 2nd order. I immediately unenrolled and just kept the order thinking I’d give it another try since I had it. To my surprise I received an email telling me a 3rd order was shipped even after unenrolling. I had to contact customer service and the rep had a bad attitude as if she was being inconvenienced to unenroll me again and told me to mark the package return to sender and when they got it back they would refund my card but would proceed to charge my card in the meantime. No apology for sending it after I cancelled or anything. Long story short I tried the box I had kept and it took to my hair worse than the 1st time. It didn’t even look the light reddish brown like the 1st time; it was much lighter. Don’t waste your money on this product. I’m going to call them on their 100% satisfaction claim and see what happens. Dye from the Dollar store would have worked better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Kompletter Mist!Die Farbe entspricht auch nicht ansatzweise dem Bild dazu! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusanne L. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Only colored some of my hairI'm so disappointed in this hair color. I made sure to fully saturate EVERY SINGLE hair. (I have severe OCD so there is no "good enough" in my book) I made sure to let it process for the instructed amount of time, which ended up being longer actually because it takes quite a while to color all of my hair. I did everything as the instructions stated but only parts of my hair are colored. Much of it looks like I didn't even put color on it, my roots included. Not to mention the hair dye basically exploded in the bottles. The root color was doing fine for a bit and then all of a sudden it got really hot and started gushing out. The ends color did it immediately after mixing. I had to put them both in bowls where it looked like there was three or four times as much dye as there was when I started. I was terrified all my hair was going to fall out or something but I couldn't exactly stop half way through. As it turns out, I could have and it would've looked about the same. I won't run the risk of using the second shipment I received. I got this product because of the great reviews and it sounded so promising so maybe I just got a bad batch or have bad luck or something because this is probably the worst hair color I've ever used. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTahnee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color and experience! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Coloured my hair darker than describedMy hair was coloured darker than described, after following the instructions exactly. The colour is nice and shiny and has a nice smell, however I am disappointed to have the incorrect colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Alanna! WE are so sorry to hear that your color turned out darker than expected. Please check your emails, your colorist has contacted you to help you further. |
Leider Erwartungen nicht erfülltFarbe ist ok jedoch wurden meine grauen Haare nicht gefärbt 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudith S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Too pricey n not enough gray coverageThis is rip off! They advertise $9.99 I signed up they charge me $9.99 the 2nd auto ship was $34 what a rip off ! I wasn’t aware of the amount charges. Honestly it’s not enough gray coverage . I need refunds I want my money back not satisfied customer. Don’t fall on the advertising!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoyce - We're so sorry for any confusion about our pricing and that your color did not give you the gray coverage that you expected. We want to make this right and will be reaching out to you shortly. Please check your inbox for next steps! Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Bottle damageThere was almost nothing left in the white bottle 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Charline! We are so sorry to hear that your custom blend arrived damaged. Please check your emails, we have contacted you to help you further. |
Fades too quicklyMy color fades rather quickly, my gray coverage doesn't last more than a couple of weeks or so. This last time I used the color, I had a lot of hair fall out. I'm at a loss here. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Eve - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |