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Color Set
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66,689 Verificado Comentarios de clientes |
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Didn't work outI really wanted to like this since it is cheaper than Madison Reed. My color was supposed to be darkest ash brown ,it came out golden brown, no ash! I only have like 5 gray hairs around my face area and it did not cover them in the least bit. Very disappointed 😞 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Disappointed!!I started out with grow out from a high light, I asked for a dark blonde or light ash brown.. ended up with a head ful of copper !! They sent me another color again I expected a light ash brown? I got a dark chocolate brown!!I I was really upset and frustrated! So I explained again that this it WAY TO DARK !! So again I said I wanted a light ash brown !! They then told me that I couldn't go light on top of th DARK THAT THEY TURNED IT !! There solution was GO TO A SHOP and have it professionally done! So I suggest you BE VERY CAREFUL! They don't CARE about your HAIR !! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLuanna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Still too darkI love using the e salon color kit but am looking for an overall lighter color. My color is still a light brown and I'm looking for a dark blond. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnne - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color did not turn outThe hair color I choose was a dark dark brown with a purple sheen to it. My hair turned out a weird lighter red brown on the top and dark brown on the bottom. It was nothing at all like I expected. I will be canceling my subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarandi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
NOT WHAT I EXPECTEDI was so looking forward to using this product but I was so disappointed. I really hate to give this bad review but I followed the directions and I did have gray roots which they did not cover all the way. Actually it looks like I did not color my hair my daughter said. I'm sorry😞 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBernaleen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Opposite of what I wantedI wanted to get rid of my red, not make it more noticeable. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShadda - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Doesn’t get my gray coverI try few times my gray doesn’t cover 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMoji - Thank you for sharing your feedback with us; we are sorry to hear that you were disappointed by the gray coverage of your color application. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! Please, check your inbox; we're happy to assist you further! |
Avis couleurTrop foncée malheureusement 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlina-Ouarda M. - Merci beaucoup pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider. |
I was SOOOO disappointedThis sadly did not cover my stubborn gray roots. I specified this in the notes of my order. The coverage is no better than the over the counter. I loved the packaging and items enclosed, but wont be buying again - sorry. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJorine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Nicht zufriedenDie Farbe stimmt überhaupt nicht dem Bild. Jetzt habe ich zweites Mal das bekommen und schon für 29.94. es geht gar nicht, ich wusste nicht dass sie es jetzt , ohne mich zu fragen, senden werden. Ich möchte diese Farbe, die ich nicht bestellt habe, zurück schicken. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosЮлия N. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge. |